Experience

InTouch

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Services Coordinator

  • Jan 2017 - Present

  At InTouch Data, we work with individual hotels and hotel chains around the globe, providing our quality hotel-focused CRM, BI and Email Marketing solutions. We also work with other industry vendors, providing data extraction services to streamline the flow of information into their applications.- Support client use & knowledge of the system with a focus on CRM, Digital Marketing, BI and Revenue Management areas of the business- Development of proposals and project management for client on-boarding, scaling from individual hotels to international hotel groups of 4000+ properties.- Produce and maintain documents in our global knowledge base, both for internal purposes and to distribute to clients- Planning and delivering training and sales demonstrations for clients both online and on-site Show less

• Data Systems Administrator

  • Jan 2015 - Dec 2016

  - System troubleshooting, diagnose and resolve client issues- Develop an advanced knowledge of system functions and corresponding interfaces- Creation of internal guides and documentation of best practice procedures- Maintenance of live connections and addressing any lapses in connectivity- Use of Excel, SQL and internal tools to diagnose system issues- Provide support for Client Services team

• Data Administrator

  • Feb 2012 - Dec 2014

  Assisting with the organization, management and maintenance of international hotel guest databases for marketing & reporting purposes.- Critical analysis of large amounts of data- Identify and report potential data and systems issues- Rapid manual data filtration in timely manner- Development of internal support and training documentation- Training of new staff members in internal systems



Goal! Weekly

• Spectator Sports

• Football Writer

  • 2008 - 2014

  Match Report and feature contributor to Goal! Weekly print and online editions. Match Report and feature contributor to Goal! Weekly print and online editions.



Lifeline Australia

• Australia
• Mental Health Care
• 400 - 500 Employee

• Shop Assistant

  • 2011 - 2012



Des Newport Consulting Engineers

• Greater Brisbane Area

• Surface Driller Assistant

  • 2009 - 2011



Brisbane International Film Festival (BIFF)

• Australia
• Movies and Sound Recording
• 1 - 100 Employee

• Guest Services Coordinator

  • 2007 - 2008



Cru Wine Bar & Cellar

• Brisbane, Queensland, Australia

• Bar Back

  • 2006 - 2008