Claims Manager

• Aug 2020 - Present

Manage a team of leaders and specialists in claims handling, customer support, negotiations and processes. Create positive work environments for all employees. Uphold the company core values by living it and being the example of them. Develop the next generation of leaders through management and leadership training. Build a solid team by investing in the well being of my employees. Give them the tools to be successful. Mange claims and payouts in excess of 100k dollars. Continually monitor processes and make changes as needed. Conduct interviews to recruit the best people for the job and work environment. Maintain and build relationships with other Risk departments with communication and follow-up. Present ideas or changes that benefit the company as a whole and the Risk Department. Create KPIs or metrics that allow proper reporting and a guideline for employees. Show less

Claims Administartive Supervisor/Manager

• Dec 2013 - Present

Licensed Multi-lines Insurance sales representative

• Dec 2013 - Dec 2014

Received 50-75 inbound sales calls daily for personal and special lines insurance quotes while educating the customer about coverages, state laws, and needUpsold home insurance quotes while meeting goals and building revenue

Front Desk/ Valet Manager

• Apr 2010 - Dec 2013

Managed a team of 12 + employees in both front desk and valet services Created schedules to maximize the workflow and present continual coverage Planned parking and traffic flow for large events Contacted city officials and police officials for security or additional parking permits for street overflow parking or large event coordinating Ran day to day front of house operations and customer relations ensuring high quality service Maintained budget and billing books. Audit cash daily, and drop off to bank accounts Interviewed, hired, and trained staff to be able to perform at a high standard and maintain the brand name Show less