Experience

Wolverhampton Homes

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Assistant Property Supervisor

  • Feb 2022 - Present

• Customer Service - Complaints

  • Nov 2019 - Feb 2022

  Perform inbound and outbound calls, liaising with various departments to solve customer queries at first point of contact. Handle all incoming complaints and member enquiries from MP’s and Councillors. Adhering to strict regulatory standards at all times.



The Co-operative Bank plc

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Advocate

  • Sep 2018 - Aug 2019

  Performing a range of administrative duties including handling inbound calls and sending and receiving correspondence. Furthermore, distributing information to relevant teams aiding the efficiency of the department whilst also handling customer queries and complaints to FCA regulated timeframes. Performing a range of administrative duties including handling inbound calls and sending and receiving correspondence. Furthermore, distributing information to relevant teams aiding the efficiency of the department whilst also handling customer queries and complaints to FCA regulated timeframes.



Burton Menswear London

• United Kingdom
• Retail Apparel and Fashion
• 100 - 200 Employee

• Sales Assistant

  • Sep 2013 - Jul 2015