Jarrad C.

Data Analyst at Commonwealth Ombudsman
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Adelaide Area, AU

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Credentials

  • Google Data Analytics Specialization
    Coursera
    May, 2023
    - Nov, 2024

Experience

  • Commonwealth Ombudsman
    • Australia
    • Government Administration
    • 1 - 100 Employee
    • Data Analyst
      • Sep 2022 - Present

      • Developed and maintained comprehensive data visualisations for agency-wide use, ensuring effective data communication. • Generated regular and ad-hoc reports in adherence to the Data Lifecycle, ensuring accuracy and integrity of data-driven insights. • Led projects by creating end-user products and implementing modern solutions to outdated business processes. • Collaborated with stakeholders to gather data requirements, ensuring the alignment of reporting with business needs. • Implemented quality assurance checks to safeguard agency data integrity. • Recognised with the Ombudsman Individual of the Year award. Show less

  • Services Australia
    • Australia
    • Government Administration
    • 700 & Above Employee
    • Analyst Officer
      • Jan 2022 - Sep 2022

      • Collaborated with business stakeholders to understand data requirements and prepared data for visualisations.• Assisted in designing, building, testing, and documenting business intelligence solutions.• Contributed to improvements in processes and procedures, enhancing operational efficiency.

    • Customer Service Officer
      • Mar 2021 - Jan 2022

      Verify information and data via inbound and outbound telephony. Analyse customer data to assess customer entitlements and requirements. Assessing and examining documents from customers and third parties and updating customer records accordingly. Performing quality checking and assurance activities. Provide advice and support to customers, stakeholders and colleagues on compliance matters.

  • Adecco
    • Switzerland
    • Staffing and Recruiting
    • 700 & Above Employee
    • Customer Service Officer
      • Jul 2019 - Feb 2021

  • Datacom
    • New Zealand
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Call Center Representative
      • Oct 2018 - Jul 2019

  • nuSoftware
    • Australia
    • Software Development
    • 1 - 100 Employee
    • Internship
      • Nov 2017 - Jan 2018

  • Hungry Jack's® Pty Ltd
    • Australia
    • Food and Beverage Services
    • 700 & Above Employee
    • Cook & Cashier
      • Sep 2010 - Jan 2012

      - Managed high standards of customer service during high-volume, fast-paced operations - Procedures for safe food preparation, assembly, and presentation - Mastered the point-of-service computer system - Currency & credit transactions - Resolved customer complaints - Managed high standards of customer service during high-volume, fast-paced operations - Procedures for safe food preparation, assembly, and presentation - Mastered the point-of-service computer system - Currency & credit transactions - Resolved customer complaints

Education

  • TAFE SA
    Diploma, Computer Software Devlopment
    2016 - 2018
  • University of South Australia
    Bachelor's degree, Computer Software Engineering (honours)
    2014 - 2016
  • Salisbury High School
    2009 - 2013

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