Jarosław Słowik
IT Service Delivery Manager at Polpharma Biologics- Claim this Profile
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Polish Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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ITIL foundation certificate
TÜV Germany -
PRINCE2 Foundation certificate
CTPartners
Experience
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Polpharma Biologics
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Poland
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Biotechnology Research
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700 & Above Employee
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IT Service Delivery Manager
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Jan 2023 - Present
- Manage the cloud-based Software as a Service (SaaS) solution and Commercial Off the Shelf Software (COTS) in accordance with the GxP regulations - Develop the solutions roadmaps and align with the IT strategy - Act as a liaison between the business Process Owners, Service Providers and/or other IT functions - Drive innovations and continuous service improvements to bring the best end-users experience from the IT Digital solutions - Manage the cloud-based Software as a Service (SaaS) solution and Commercial Off the Shelf Software (COTS) in accordance with the GxP regulations - Develop the solutions roadmaps and align with the IT strategy - Act as a liaison between the business Process Owners, Service Providers and/or other IT functions - Drive innovations and continuous service improvements to bring the best end-users experience from the IT Digital solutions
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Roche
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Switzerland
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Biotechnology Research
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700 & Above Employee
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IT Section Lead - Onsite User Services Chapter
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Apr 2019 - Dec 2022
- Shaped a culture where every talent matters, brings the best and stays motivated- Led the SCRUM team and acted as the Product Owner by bringing the vision and helping the scrum team to set the right priorities- Delivered IT workplace services, infrastructure and business applications - Forecasted and monitored the IT budget (CAPEX&OPEX)- Acted as liaison between IT and business stakeholders, understood the business demands, identified the opportunities and addressed them to the right teams or vendors - Fostered knowledge sharing culture and innovation across IT teams- Contributed to the IT digital and adoption strategy so as to strengthen the business productivity and customer satisfaction- Partnered with the senior business stakeholders and acted as the technology advisor Show less
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Head of IT User Services - Central European cluster
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Jun 2014 - May 2019
- provided the workplace services for 6 countries in the cluster - ensured consistency of the services across the sites in line with the global and the cluster strategy - defined and implemented the support model for the business applications - coordinated the contracts with the external partners- project management for the local and cluster initiatives- Brought and addressed the local business demands to the global IT organization
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IT Support and Infrastructure Coordinator
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Jan 2009 - May 2014
- Led the Service Desk and Desk Side team - Coordinated the IT site infrastructure projects- Ensured that the IT service KPI’s meet the customer needs
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Service Desk Manager
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Jan 2008 - Dec 2008
- Managed the team of Service Desk experts - prepared the procedures and drove the effectiveness of daily processes- monitored the operational KPI’s to deliver the right services to the customers
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Senior IT Specialist
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Apr 2004 - Dec 2007
- coordinated the process of creating the knowledge articles - maintained the local data center infrastructure
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PC Support Specialist
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May 1999 - Mar 2004
- provided the technical support - organized and conducted the IT trainings
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T-Mobile Polska
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Poland
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Telecommunications
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700 & Above Employee
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Printing Operator
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Mar 1998 - Apr 1999
- ensured the high availability of the printing solution met the expectations - managed the external service maintenance of the heavy-duty printer machines - ensured the high availability of the printing solution met the expectations - managed the external service maintenance of the heavy-duty printer machines
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Education
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Wyższa Szkoła Informatyki Stosowanej i Zarządzania WIT w Warszawie
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