SENIOR SOFTWARE & HARDWARE SPECIALIST

• Feb 2016 - Present

Impact Office delivers products and services that make businesses run more effectively. They are focus on consolidating spend, reducing operating costs, and making offices run smoothly and efficiently. Also, the provide a complete line of tech products and services such as Managed Print Services (MPS) and World Class IT Services to the latest printers, computers, tablets, and more. ✔ Successfully maintain a functional network by installing and managing document solutions and print management software such as Uniflow SMB, Uniflow Online and PaperCut MF as well as effectively troubleshoot/diagnose digital copier problems in a networked environment. ✔ Demonstrate expertise and skills by assisting team members in troubleshooting difficult problems as well as by mentoring field technicians. ✔ Exhibit enthusiasm in work by ensuring consistent customer satisfaction through face-to-face negotiations with clients and through implementing policies and procedures. ✔ Work closely with field technicians to achieve all benchmarks and perform quality and accountable inspections for other technicians. ✔ Plan and execute detailed service upgrade plan to ensure seamless transition and minimum customer service interruptions. ✔ Successfully manage projects on system installations across the country as well as end-user training.

SENIOR FIELD SERVICE ENGINEER

• Apr 2007 - Feb 2016

MCS Services, Inc. established in 2001, PPS provides sales and service to the Direct Mail and Print for Pay industries. ✔ Developed and improved relationships with customers by providing face-to-face customer negotiations and on-call (24x7) on-site customer service and technical support to monitor malfunctioning high-speed non-impact laser printers, print servers, and post-processing equipment. ✔ Performed tasks with proficiency by providing preventive maintenance, identifying problems, and completing on-site repairs. ✔ Successfully oversaw and assisted equipment installations as well as recorded and maintained required service documentation ✔ Effectively monitored and maintained a sufficient inventory of parts and materials to ensure an accurate count and prevent/determine problems/issues. ✔ Worked closely with other MCS departments to ensure customer satisfaction as well as responsibly performed other related duties.

INDEPENDENT CONTRACTOR/TECHNICIAN

• 2004 - 2007

FIELD SERVICE ENGINEER II

• 2001 - 2004