Experience

Janpro Cleaning Systems

• United States
• Facilities Services
• 1 - 100 Employee

• Operations Manager

  • Oct 2022 - Present

  · Develop business relationships with current customers· Identify the needs of customers and generate solutions· Support and advise JanPro Franchise Owners· Present a professional appearance, positive demeanor, and punctuality· Basic computer skills (Microsoft Office Word, Excel, Outlook)· Provide excellent verbal and written communication skills· Display an assertive and confident attitude· Extremely organized and dedicated professional· Demonstrate strong phone skills· Strong time-management skills· Persuasive and influential· Hit target customer service goals· Achieve target quality service inspection goals· Learn and understand different commercial cleaning methods



UCHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Communication Supervisor, Safety Liaison

  • May 2017 - Present

  * Coordinate with ATC, crew scheduling, Maintenance Control, Reservations, Marketing, and Ground operations to efficiently utilize resources to achieve customer service.* Dispatch company aircraft according to Government and Company regulations as set forth in FAR 135* Prepare Flight Plans to meet all Federal Aviation Administration and Company regulations* Delay or cancel flight if unsafe conditions prevail (Joint Pilot and Dispatch responsibility)* Analyze and evaluate meteorological information* Interacts with callers requesting emergency/non‐emergency response or service from the community or public safety agencies. * Uses established protocols and the computer‐aided dispatch system to evaluate the situation and take the appropriate actions. * Retrieves information from callers and transmits information to emergency service personnel. * Follows prescribed protocols to provide emergency medical instruction to callers during high risk situations until appropriate field units arrive on scene. * Monitors and maintains the location and status of fire, emergency medical and other agency units in the field.  * Operates various automated and/or communications equipment including computer assisted dispatch terminal; enters and retrieves data. * Monitors and operates TDD/TTY to communicate with hearing‐impaired callers. * Participates in the administration of the Communications Center through the development, implementation and review of procedures, policies and training programs. Assist in training new dispatch personnel. * Maintains a positive customer service attitude at all times with the public, user agency members, co‐workers and supervisors. * Contributes to the mission, vision and values of the Communication Center.* Performs general office support assignments.* Certified Flight Communicator (CFC)* Emergency Medical Dispatcher (EMD)



City of Aurora

• United States
• Government Administration
• 700 & Above Employee

• Emergency Services Dispatch

  • Nov 2012 - Jun 2016

  *Uses a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. *Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures. *Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units. *Monitor direct emergency alarms, answer non-emergency calls for assistance. *Enter, update and retrieve information from a variety of computer systems. *Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. *Monitor several complex public safety radio frequencies. *Operate a variety of communications equipment, including radio consoles, telephones and computer systems.



North Colorado MedEvac

• Emergency Services Communication

  • Apr 2010 - Sep 2012

  •Receives inbound calls from hospital staff or 911 operators across the nation looking for an air ambulance•Locates the closest most appropriate aircraft to satisfy the patients needs•Maintains radio communications with aircraft performing patient missions•Actively flight follows for the growing number of aircraft in North Colorado MedEvac's fleet.•Works in emergency situations and communicates effectively during times of high stress.•Displays superior customer service skills along with excellent multi-tasking and problem solving skills.•Thinks quickly and accurately.•Displays basic computer skills, and types a minimum of 30 WPM.



Rural/Metro Corporation

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Emergency Services Communication

  • Jul 2011 - Mar 2012

  *Utilizes sophisticated system status management computer system (CAD) that monitors, updates, and controls the location and movement of units.*Receives incoming calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands. *Dispatches and maintains radio communications with units. *Investigates and reports all time exceptions. *Answers requests and dispatches medical support personnel. *Completes and submits daily status reports, including response time exceptions, response compliance, exception percentages (by district/area and for overall system), and unusual incident. *Monitors system performance and communications systems demands to field while recognizing the needs, capabilities, and limitations of field personnel. *Responsible for adhering to all company policies and procedures.



Greatleads, LLC

• Director of Operations

  • Apr 2010 - Dec 2010

  * Improve the operational systems, processes and policies in support of organizations mission -- specifically, support the President/CEO with better management reporting, information flow and management, business process and organizational planning. * Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions. * Play a significant role in long-term planning, including an initiative geared toward operational excellence. * Oversee overall financial management, planning, systems and controls. * Management of agency budget in coordination with the President/CEO. * Development of individual program budgets * Invoicing to funding sources, including calculation of completed units of service. * Payroll oversight, including tabulation of accrued employee benefits. * Organization of fiscal documents. * Regular meetings with President/CEO around fiscal planning. * Supervise and coach team leads on a weekly basis..



Morgan County Government

• Emergency dispatcher

  • Jan 2007 - Dec 2009

  *Used a computer-aided dispatch system, received emergency calls from the public requesting police, fire, medical or other emergency services. *Determined the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures. *Received and processed 911 emergency calls, maintained contact with all units on assignment, maintained status and location of police and fire units. *Monitored direct emergency alarms, answered non-emergency calls for assistance. *Entered updates and retrieved information from a variety of computer systems. *Received requests for information regarding vehicle registration, driving records and warrants, and provided pertinent data. *Monitored several complex public safety radio frequencies.*Operated a variety of communications equipment, including radio consoles, telephones and computer systems.



Ideal Services, Inc

• General Manager

  • Jun 2001 - Mar 2006

  • Supervised, coordinated and evaluated work of all foodservice employees in preparation and serving food, and cleaning facilities and utensils in a production kitchen.• Conducted planning and budgeting.• Managed a cost-effective program.• Forecasted and planned the purchase of food, supplies and equipment.• Oversaw and/or participated in menu planning.• Responded to customer preferences and industry trends to plan menus that encourage participation in the lunch program.• Maintained required records including food production, inventory, income/expense, meal counts and personnel records.• Ensured that established sanitation and safety standards were maintained.• Oversaw and participated in the preparation and serving of food.• Interacted with plant management, other personnel and the public.