Jarod Margrain
Operations Manager at IT Works - Managed IT, Cloud and Voice- Claim this Profile
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Bio
Credentials
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AZ900 Azure Fundamentals
MicrosoftSep, 2021- Nov, 2024 -
Microsoft Certified Solutions Expert
MicrosoftJun, 2016- Nov, 2024 -
COMPTIA A+
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Diploma in Advanced Software Development
Computer Power Institute -
Sun Certified Java Developer (SCJD)
Code Academy
Experience
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IT Works - Managed IT, Cloud and Voice
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New Zealand
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IT Services and IT Consulting
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1 - 100 Employee
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Operations Manager
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Oct 2021 - Present
Manage staff work flows, streamline processes, involvement in reviewing of company policies, staff training/performance reviews and support, escalation, client communication, project management, sales, procurement, staff scheduling. Also involved in setting up managed services agreements and billing. Manage staff work flows, streamline processes, involvement in reviewing of company policies, staff training/performance reviews and support, escalation, client communication, project management, sales, procurement, staff scheduling. Also involved in setting up managed services agreements and billing.
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Hybrid Application Solutions
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Wellington, Wellington Region, New Zealand
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Application Developer/Architect
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May 2001 - Present
Development and Support for various industries and clients for more than 20 years. Anything from developing robust Stock Management systems (C# and SQL), to scoping and setting up full network and IT systems - including Office365, backup, domain, websites. Have also advised small businesses on IT standards and best practices and act as a consultant/point of escalation for other technical departments and companies. Development and Support for various industries and clients for more than 20 years. Anything from developing robust Stock Management systems (C# and SQL), to scoping and setting up full network and IT systems - including Office365, backup, domain, websites. Have also advised small businesses on IT standards and best practices and act as a consultant/point of escalation for other technical departments and companies.
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Techtonics Group Limited
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Infrastructure Consultant
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Aug 2021 - Oct 2021
Provide support and administration for corporate and government clients. Some project work and consultancy also given and procurement of hardware. Some onsite support. Configured and support Azure environment for in house team for test environment. Assist with other staff. Provide support and administration for corporate and government clients. Some project work and consultancy also given and procurement of hardware. Some onsite support. Configured and support Azure environment for in house team for test environment. Assist with other staff.
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IT Works - Managed IT, Cloud and Voice
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New Zealand
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IT Services and IT Consulting
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1 - 100 Employee
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Lead Field Engineer/Consultant
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Feb 2018 - Aug 2021
Providing a full range of IT services for Medical Centres, Hospices, Large Industrial and Commercial sites, retail chains, Government and Corporate organisations. Also provide all levels of helpdesk support and training for other team members. Providing a full range of IT services for Medical Centres, Hospices, Large Industrial and Commercial sites, retail chains, Government and Corporate organisations. Also provide all levels of helpdesk support and training for other team members.
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Smart Technology Solutions NZ
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IT Services and IT Consulting
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Senior System Engineer
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Aug 2017 - Feb 2018
Provide remote and onsite support to clients, configuration of desktops and servers, VMs (Hyper-V), Office365 administration, 3CX VoIP phone setup and configuration, backup/replication and disaster recovery, created and developed customer sign in application using Android Studio and NetBeans (Java). Provide remote and onsite support to clients, configuration of desktops and servers, VMs (Hyper-V), Office365 administration, 3CX VoIP phone setup and configuration, backup/replication and disaster recovery, created and developed customer sign in application using Android Studio and NetBeans (Java).
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COMSOL (computer solutions) Ltd
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New Zealand
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IT Services and IT Consulting
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1 - 100 Employee
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Customer/Technical Support Consultant
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Jul 2015 - Aug 2017
Lead role in managing helpdesk calls where my responsibilities include support of an in house built DMS for car dealerships which is developed in VB and .NET and is driven through SQL. This also includes installation and configuration of software and updates on MS SQL servers, permissions, MS Word and Excel integration, database management, data manipulation, reporting bugs and customisation requests to developers, liasing with network technicians for server and software requirements and installing in-house built add ons. Show less
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Marketing Impact Ltd
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Advertising Services
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1 - 100 Employee
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Data Services Executive
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Jun 2008 - Jul 2015
Database manipulation with Excel and MS Access, mail merge, template/document creation in MS Word and Adobe Suite, creation of files for Pitney Bowes barcode letter matching, operation of Konica Minolta Biz Hub/thermal/RISO printers, RDP, occasional IT support. Big projects include Trade Me, Electionz, Fairfax, Pegasus Bay Winery. Database manipulation with Excel and MS Access, mail merge, template/document creation in MS Word and Adobe Suite, creation of files for Pitney Bowes barcode letter matching, operation of Konica Minolta Biz Hub/thermal/RISO printers, RDP, occasional IT support. Big projects include Trade Me, Electionz, Fairfax, Pegasus Bay Winery.
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Support Analyst Team Leader
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Apr 2007 - Jun 2008
Provide Level 1 and Level 2 Support with escalation to Level 3 for mostly administrative groups/policies and support for Blackberry and cell phones. Involvement in support desk software input and testing. Provide Level 1 and Level 2 Support with escalation to Level 3 for mostly administrative groups/policies and support for Blackberry and cell phones. Involvement in support desk software input and testing.
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Levco Agencies Limited
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Ngauranga Gorge, Wellington, New Zealand
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Abloy Team Leader
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May 2006 - Apr 2007
Manage Work load of staff, forecast stock ordering/management (from Finland), assembly of high profile/security ABLOY locks and cutting of keys on security systems, dealing with overseas/local suppliers and clients, development of decoding software, dispatching time critical orders and liasing with couriers Manage Work load of staff, forecast stock ordering/management (from Finland), assembly of high profile/security ABLOY locks and cutting of keys on security systems, dealing with overseas/local suppliers and clients, development of decoding software, dispatching time critical orders and liasing with couriers
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Foodstuffs (Wellington) Co-operative Ltd
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New Zealand
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Retail Groceries
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100 - 200 Employee
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Food Laboratory Technician
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Mar 2002 - May 2006
Scanned and picked orders. Obtained forklift license. Moved into a food processing/laboratory environment where I was mostly responsible for making batches of soft drink syrup - using dangerous chemicals, acids, sugars etc. Created Excel Macro spreadsheet to work out amounts of ingredients for each flavour. Carried out QA and lab testing on formulations. Scanned and picked orders. Obtained forklift license. Moved into a food processing/laboratory environment where I was mostly responsible for making batches of soft drink syrup - using dangerous chemicals, acids, sugars etc. Created Excel Macro spreadsheet to work out amounts of ingredients for each flavour. Carried out QA and lab testing on formulations.
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Education
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2021 - 2021
3CX
3CX Basic Certified Engineer v16, VoIP Phones -
2011 - 2014
Computer Power Plus
Diploma in Advanced Software Development (Level 6), Java, C# -
2002 - 2002
Central Institute of Technology Trentham
Bachelor of Information Technology -
2000 - 2001
Central Institute of Technology
Diploma in Business Computing -
1996 - 1999
Naenae College
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