Supervisor Park

• Nov 2022 - Present

Senior Employee Guest Services and Retail

• Apr 2021 - Oct 2022

As a senior employee, I was responsible on a daily basis for the operations of the Guest Service department, which includes the entrance and the guest services of Toverland. Moreover, I was a senior employee at the Guest Contact Center, the e-mail- and call center of Toverland, where as a senior I picked up administrative tasks such as creating and sending invoices and process reservations. In September 2022, I switched to the Retail department, where as a senior employee I was responsible for the operations of all shops of Toverland on a daily basis. Show less

Graduate Intern at Merk & Creatie (Brand & Creation department)

• Feb 2022 - Jun 2022

During my graduation assignment from the studies Leisure and Events Management at Breda University of Applied Sciences, I executed research to the loading and implementation of the characters (IP) of Toverland. The assignment was mainly focused on the implementation of the new characters Juna and Sparky, which are part of the 2023-expansion of Toverland. With the research and the product flowing from it, I graduated with honors.

Employee Entrance, Retail and Guest Services

• Jul 2019 - Apr 2021

After a year of working at the entrance (ticket sales and ticket check) and the shops of the park in 2019, I was asked to join the Guest Service-team in 2020. Here, I had multiple tasks such as providing guests with information, handled complaints and registered annual passes. I also was part of the Guest Contact Center, the e-mail- and call center of Toverland.

Internship Imagic Concepts

• Apr 2021 - Jul 2021

During my internship at Imagic Concepts, I gained many insights into the merchandise market for the leisure industry. During my internship, I executed market research for Imagic, resulting in a strategic advice report regarding long-term client retention. In addition, I wrote advice and proposals for clients such as Landal GreenParks, Monkey Town and ZOO Antwerp. During my internship at Imagic Concepts, I gained many insights into the merchandise market for the leisure industry. During my internship, I executed market research for Imagic, resulting in a strategic advice report regarding long-term client retention. In addition, I wrote advice and proposals for clients such as Landal GreenParks, Monkey Town and ZOO Antwerp.

Internship Merchandise Plopsa Indoor Hasselt

• Jan 2020 - Mar 2020

During this internship, I gained insight into the operation of the very well-performing store, and the operation of the park as part of the Plopsa Group. Unfortunately, due to the COVID-19 crisis, my internship ended early. I improved processes in the store at Plopsa Indoor Hasselt by, among others, setting up a start-up and close list and investigating the effects of upselling at the cash register. During this internship, I gained insight into the operation of the very well-performing store, and the operation of the park as part of the Plopsa Group. Unfortunately, due to the COVID-19 crisis, my internship ended early. I improved processes in the store at Plopsa Indoor Hasselt by, among others, setting up a start-up and close list and investigating the effects of upselling at the cash register.

Sales Employee

• May 2016 - Mar 2019

At Xenos, I worked as a cashier, sales assistant, shelf stocker and often made visual presentations with the items sold at the shop. Together with my colleagues, I made sure the store was always clean and tidy. During the summer periods, I more often managed the filling nights when no manager was available. At Xenos, I worked as a cashier, sales assistant, shelf stocker and often made visual presentations with the items sold at the shop. Together with my colleagues, I made sure the store was always clean and tidy. During the summer periods, I more often managed the filling nights when no manager was available.