Experience

Tocoman

• Software Development
• 1 - 100 Employee

• Liiketoimintajohtaja

  • Sep 2022 - Present

• Asiakkuus- ja myyntijohtaja

  • Aug 2020 - Oct 2022

  I was given the opportunity to be a sales director in our company 1,5 year ago and it has been yet the best place to be. Why? Journey has been incredible and we have done great things for the company considering individual growth, processes's, maintaining tocoman-mindset and overall growth of our company. Most of all it has given me the possibility to help other salespersons and team members to achieve success and flourish in SaaS-sales and in their careers. Our team consists 8 salespersons and 4 service and coaching specialists including 2 team leaders. Our team forms the core task force considering customers individual needs and satisfaction. Our main target is to give perceived value for the customers via our product and help them to achieve success. Focusing to-do's for the right things in daily day business is beneficial. Together we've been helping our company in its growth strategy and last year we hit 22% growth in MRR and acquired over 100 new customers. This year seems to be even better and we are already 50% ahead (MRR) last years YTD in sales. Of course this is only possible because I'm surrounded of magnificent and skillful professionals.

• Customer Experience Director

  • Dec 2018 - Aug 2020

  As a Customer Experience Director at Tocoman I have three areas of responsibility: 1. Maintaining Customer Success -mentality/culture and to extend customer experience and perceived value; when our customers succeed - we succeed. If they have a problem - we have a problem. In every interaction point vendor must increase value and our processes must align to the needs of the customer.2. Being a team leader of our fantastic coaching, consulting team and leader of service sales; with our team we make sure that on-boarding process of our software-solution goes smoothly, efficiently and be assured that our customers get value for their investment from early on. 3. Being a member of our sales team; selling our softwares for excisting and new customers. As a salesperson and CS-enthusiast: I want to ensure that our customers will achieve their goals/outcomes while using our solution.Weekly tasks:- B2B Sales- Management and development of customer life cycle- KPI driven leadership of the services sales and coaching/consultant team- Management of Client Communications- Customer Experience Management and its continuous improvementCore Competences:- Being a good guy!- Digital mindset: Understanding the overall benefits of digitalization and how softwares are translated into value creation- Leadership: A proven track record of successful team leading and progression- Business development: A proven track record in business development lifecycle: prospecting, pitching, negotiating, proposing, managing and nurturing customers- Retention: Leading corporative anti-churn activities- Communication: Possessing strong communication skills and entrepreneurial spirit- Customer Experience Management: Leading customer experience activities and sculpting organizational behaviour

• Sales Manager

  • Jan 2013 - Dec 2018

  I was a Sales Manager at Tocoman Oy. My responsibilities were solution selling for a new and existing construction companies. Offered solution were modular project management software, which included BIM, scheduling, budgeting, cost estimation, cost control, construction control softwares.Analogy of my work: selling solutions that fits for the customers users, processes, strategy by understanding their needs and giving insight for solving the challenges in hand. Earning trust of the people I work with is the main desired outcome of my work - being the one who gets the work done.In sales the key factors of success lies in basic things: volym, direction, quality and having winners mindset; ABC –always be closing!



JCAD Oy

• Sales engineer

  • Apr 2012 - Dec 2012

  My responsibility were selling for a new customers (finding potential customers, cold calls, booking, presentations, fups, closing) and account management of acquired, excisting portfolio for HVAC and electrical contractors. I sold quantity takeoff and computer-aided design (CAD) softwares as a solution for making cost estimation through quantity takeoffs, designing and budgeting. My responsibility were selling for a new customers (finding potential customers, cold calls, booking, presentations, fups, closing) and account management of acquired, excisting portfolio for HVAC and electrical contractors. I sold quantity takeoff and computer-aided design (CAD) softwares as a solution for making cost estimation through quantity takeoffs, designing and budgeting.



Finnish Defence Forces

• Finland
• Armed Forces
• 700 & Above Employee

• Military Service

  • 2005 - 2006

  Second Lieutenant (Navy)Merisotakoulu RUK 148 Second Lieutenant (Navy)Merisotakoulu RUK 148