Experience

Radianse

• United States
• Information Technology & Services
• 1 - 100 Employee

• Technical Support Specialist

  • Aug 2017 - Present



GreenPages Technology Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Migration Help Desk Specialist

  • Nov 2015 - Aug 2017

  My responsibilities at GreenPages was to perform email migrations using Scripts,Active Directory and other computer tools. I also was the primary person on the help desk and would take calls from user who were having issues after the migration and use remote desktop to trouble shoot and fix the problems. My responsibilities at GreenPages was to perform email migrations using Scripts,Active Directory and other computer tools. I also was the primary person on the help desk and would take calls from user who were having issues after the migration and use remote desktop to trouble shoot and fix the problems.



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• Helpdesk Support

  • Aug 2015 - Nov 2015

  Liberty mutual IT Help Desk is an internal help desk that supports and trouble shoots over 1200 programs for all employees and subcontractors of Liberty Mutual. Liberty mutual IT Help Desk is an internal help desk that supports and trouble shoots over 1200 programs for all employees and subcontractors of Liberty Mutual.



Measured Progress

• United States
• Education Administration Programs
• 100 - 200 Employee

• Technical Support

  • Mar 2015 - Jul 2015

  Measured Progress is a company that provides/supports different types of state testing for schools. My job as a technical support representative was to trouble shoot and support online computer adaptive tests through phone calls and emails. Measured Progress is a company that provides/supports different types of state testing for schools. My job as a technical support representative was to trouble shoot and support online computer adaptive tests through phone calls and emails.



MetroCast

• Technical Support

  • Sep 2012 - Apr 2014

  My job as a technical support representative required me to have good problem solving and organizational skills, customer communication skills, knowledge of current technology and its functionality and sales of product and services. On an average day at work I would speak over the phone with 75 or more customers. These customers would be calling in needing assistance to fix internet connection problems, email trouble shooting and phone issues. I would walk them through different troubleshooting steps, different settings and configuration changes on devices and also swapping out equipment .