Senior Systems Administrator

• Sep 2023 - Present

IT Support Help Desk

• Feb 2022 - Sep 2023

Provides operational support for staff and contractors covering Enterprise IT Systems. Daily monitoring of Enterprise systems including response to application, operating system and networking issues.Project-based work involvement as a member of a project team and acting independently on small projects. Interacting with multiple technical disciplines including other system engineers, senior system engineers, and network engineering staff.ESSENTIAL JOB FUNCTIONS:• Occasional engineering of systems administration-related solutions for various project and operationalneeds.• Maintain best practices on managing systems andservices across all environments.• Maintain security protocols and security practicesof the IT department in all systems administered.•Troubleshoots and provides analysis of logginginformation and other inputs for reporting ofperformance problems.• Coordinates and implements software upgrades,patches, hot fixes on remote workstations.• Provides input on ways to improve the stability,security, efficiency, and scalability of the productionenvironments.• Collaborates with other teams and team membersto improve system stability.• Follows processes for maintaining configurationmanagement across enterprise IT systems.• Assures system stability, availability, and proper configuration of assigned technical systems and components. ADDITIONAL JOB FUNCTIONS:• Identify, locate, resolve and repair problems within scope authority.•Document and present performance records and results.• Document problems/issues via IT ticketing system and tracking logs.•Audit and report on system and performance logs.•Able to handle multiple tasks, projects, assignments and other demands in the proper priority.•Researches and/or implement new technologies.•Effective interpersonal and communications skills.• Interacts with developers to understand and communicate needs and operational requirements that impact application development. Show less

Genius

• Jul 2017 - Feb 2022

Provided professional and timely help desk support at the Genius Bar. The position required extensive training to complete various certification exams to become knowledgable about all Apple products and related services. Consistently achieved expectations in evaluations for customer satisfaction, sessions delivered, average appointment time duration, and likelihood to recommend service.

Genius

• Jun 2010 - Jun 2017

Provided professional and timely help desk support at the Genius Bar. The position required extensive training to complete various certification exams to become knowledgable about all Apple products and related services. Consistently achieved expectations in evaluations for customer satisfaction, sessions delivered, average appointment time duration, and likelihood to recommend service.

Specialist

• Nov 2006 - Jun 2010

Exceeded expectations in every sales quarter by generating the most revenue among all sales specialists. Took an active role in the on boarding process of new employees in multiple markets located in the greater New York Metro area by conducting multiple day long training seminars geared toward teaching the Apple Retail brand and culture.

Supervisor

• Jun 2005 - Dec 2006

Managed a team of twenty employees that comprised of delegating daily tasks, organization of the store, and visual merchandising. Responsible for the day to day financial operations of bank deposits, change orders, and register tills opening and closing. Managed a team of twenty employees that comprised of delegating daily tasks, organization of the store, and visual merchandising. Responsible for the day to day financial operations of bank deposits, change orders, and register tills opening and closing.