IT Infrastructure Team Lead

• Feb 2023 - Present

IT Systems Engineer

• Mar 2021 - Feb 2023

• Involved in the advanced root-cause troubleshooting of core enterprise infrastructure systems, hardware, software across compute stacks at 25 sites including primary data center. • Manage infrastructure systems with extensive knowledge of computer hardware systems, Enterprise Microsoft OS systems, Azure AD, Intune, Microsoft 365 platform, Exchange, DFS, Active Directory, and Teams.• Responsible for troubleshooting advanced complex software and hardware issues that are escalated from Support Team.• Administer security systems in place to maintain domain and data.• Responsible for administering Microsoft Intune compliance policies and Conditional Access security configuration. • Involved in strategic development within the department and company on technological plans to accomplish business goals and ensure business continuity• Implement projects on a variety of scales including managing and leading a team of individuals. Show less

IT Specialist Lead

• Mar 2019 - Mar 2021

Provides enhanced troubleshooting and professional support to enterprise computing systems and associated networks, hardware, software, or peripherals. Demonstrating active role leadership in IT team management and problem solving, challenging the status quo with team members to discover and explore new and effective ways of solving technological business challenges. A proven ability to develop and cultivate long-term strategic growth within the IT Support team.• Receive escalated transfers from tier 2/help desk support to troubleshoot, diagnose and resolve more complex computer system errors.• Evaluate and resolve network connectivity or communications systems issues.• Develop and maintain documentation related to systems or workstations and provide user training.•Lead and/or assist in the evaluation and recommendation of hardware and software to Microsoft server and workstation computing infrastructure.• Providing technical expertise and guidance with key stakeholders on the identification of technology solutions.• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.• Supervise Direct Reports.• Delegate duties and tasks within the IT department.• Carry out in-depth research to reveal new and better methods of handling functions within the department.• Performs special assignments and develops new methods, approaches and procedures for appropriate IT specialty areas.• System administration responsibilities: - Windows Server OS configuration and deployment - Active Directory - Exchange - Group Policy - DFS - M365/O365/Azure administration Show less

IT Specialist

• Feb 2016 - Mar 2019

• Responded to escalated enquiries and calls for assistance from system users and helpdesk team.• Maintained enterprise wide Windows computers and peripherals, including all configuring and monitoring. • Automated new user account onboarding and offboarding.

Information Systems Technician | Network Administrator | Information Assurance Officer

• Aug 2011 - Feb 2016

- The supervising Network Administrator who is responsible for the management of network system configurations, client platform securities, development of emergency action plans, maintenance, and repair of the Ship-Wide Area Network (SWAN). A network of 37 Alcatel switches, 3 Cisco routers, 21 Windows Servers, 6 Linux servers, 3 vSphere Servers including 11 VM servers, and 250 network clients. - As the ship's technical Information Assurance Officer, I perform monthly network asset vulnerability scanning and security patch remediation using Retina's Network Security Scanner. Further responsibilities are the management of communication network security functions and information systems security documentation for the identification of system security risks and issues of protection, aggregation, and inter-connectivity.- Perform the administration, configuration, and troubleshooting of Intrusion Detection System equipment and software. Include McAfee's ePolicy Orchestrator with HIP, DLP, PA, and ABM point products. - Perform daily and weekly briefs for upper management on current network status, vulnerability compliance, help desk operations, and major troubleshooting efforts. This includes the training and leading 9 Network Help desk Technicians Show less

Information Systems Technician | Field Services Technician

• Oct 2008 - Aug 2011

- A domain administrator who provided Tier 1 help desk support and Tier 2 field service trouble calls for over 2500 users. - Services include: the administration of user accounts and initialization of new computer workstations and network equipment. As well as the installation of external peripherals and internal core workstation components for over 5000 devices.- Help desk support tasks were to interpret and track customer trouble calls and ensured resolution. Further tasks such as the installation of network media, software components, storage devices, operating system software, computer applications, and print services.- Troubleshot critical network hardware, system software, and core workstation components- Monitored network equipment and software; performed remote server administration, printer administration, file recovery procedures, computer software testing, and coordinates and schedules system backups and events for system recovery. Show less

Grocery Associate

• Sep 2006 - Sep 2008