Experience

Anaxi

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• SVP Operations iGaming

  • Oct 2022 - Present

  Vancouver, British Columbia, Canada



EntTech LLC

• Owner & Managing Director

  • May 2019 - Present

  Macao



Aristocrat Gaming

• Gambling Facilities and Casinos
• 700 & Above Employee

• SVP Customer Experience

  • Feb 2020 - Oct 2022

  Las Vegas, Nevada, United States



Scientific Games

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Vice President Product Process and Innovation

  • Sep 2017 - May 2019

  Macau Corporate executive leading the Gaming Systems Product Development team across the US, India and France. Responsible for delivering strategic business change with the goals of driving industry thought leadership, innovation and increased profitability to SG shareholders. Successfully implemented the Customer First strategy, focusing on the end customer and employee experiences through the global alignment of people, processes, technology and data practices.



Galaxy Entertainment Group

• Hospitality
• 700 & Above Employee

• Vice President Product Strategy and Innovation

  • Jan 2017 - Sep 2017

  Macao Created and led the the GEG Product Strategy and Innovation division with a focus on delivering value to shareholders through incremental and innovative changes. Responsible for pulling together the people, processes and technology required to create an environment to innovate within Galaxy’s gaming division.

• Vice President Enterprise Architecture and Governance

  • Jan 2015 - Dec 2016

  Macao Corporate executive leading the “Plan” team for Information Systems and Technology with the responsibilities of leading and directing Enterprise Architecture, Business Relationship Management, Cyber Security, IT Risk and Compliance, Strategic Planning and Governance.



TCSJOHNHUXLEY

• United Kingdom
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Group Product Development Director

  • Dec 2013 - Dec 2014

  Macau Global lead of Product Development for TCSJOHNHUXLEY with the responsibilities of managing and directing all internal and external product creation, management, technology innovation and quality control. Added responsibilities in marketing, operations, business development and future strategic planning.

• Lead Director of Product and Development

  • May 2013 - Dec 2013

  Macao

• Director of Product Management Asia

  • Jan 2013 - May 2013



Bally Technologies

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Product Manager

  • Dec 2009 - Dec 2012

  Plan, Design and Modify new and existing products for Casino Systems. Provide Sales Support, System Demos, Customer Business Consultation, System Support and Training. Assist with office management and maintain Customer Relations for System installs in Asia Pacific.



IGT

• United Kingdom
• Software Development
• 700 & Above Employee

• Systems Business Support

  • Feb 2009 - Aug 2009

  Providing Sales Support, Contract Reviews and Project Management Supervision for systems Implementation projects throughout South-East Asia.



Progressive Gaming International

• Systems Supervisor

  • Aug 2007 - Jan 2009

  Assistant Manager of Project Implementation, System Support, Casino Go Live, Operational Training on Systems, Documentation and managing a small team. Ensured that systems for existing customers were working, sales demostrations and ensured that development knew what were the priorities of various enhancements or feature changes within the Systems.



BCLC

• Canada
• Gambling Facilities and Casinos
• 700 & Above Employee

• Programmer

  • Dec 2004 - Jun 2007

  Provided final level support to 34 Casinos throughout British Columbia, implemented systems at new and renovated sites. Helped train the first level support call center on all systems within the Casino Bingo Systems. Provided and performed QA and implementation for software updates accross BCLC casinos. Helped implement major new systems into the BCLC infrastructure.