Experience

10K

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• COO

  • Jun 2017 - Present

  Tampa/St. Petersburg, Florida Area Focus on operational excellence and ensuring the 10K Community continues to grow and develop Experts. Ensure that we are continuing to put into place the right processes and procedures that lead to successful outcomes for our clients and experts.

• Vice President, Service Delivery

  • Aug 2016 - Jun 2017

  Tampa/St. Petersburg, Florida Area Currently working with delivery partners in the Salesforce ecosystem to build a top-notch Delivery Community. Provide a collaborative environment for our delivery partners and help foster and enable continuous skills growth.



Configero

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director - Customer Success

  • Jan 2014 - Aug 2016

  My role is to work with customers and potential customers to help them maximize their Salesforce.com investment. I am involved in sales engineering, solution architecture, onboarding new customers, and the development of customer’s Salesforce.com strategy including: increasing customer adoption, identifying new areas for growth that align with or provide new business goals, communicating and designing long term plans, and provide analysis and support to all levels of a company. This role… Show more My role is to work with customers and potential customers to help them maximize their Salesforce.com investment. I am involved in sales engineering, solution architecture, onboarding new customers, and the development of customer’s Salesforce.com strategy including: increasing customer adoption, identifying new areas for growth that align with or provide new business goals, communicating and designing long term plans, and provide analysis and support to all levels of a company. This role allows me to become a customer advocate from the initial sales process through long-term strategy planning – something I am very passionate about.

• Senior Project Manager

  • May 2011 - Jan 2014

  Responsible for CRM Business Process Reviews for requirements, Salesforce.com application configuration, technical data migration and custom development, user acceptance testing and training, quality assurance on deliverables and work products, conducting status meetings, producing status reports, and developing and managing a project plan.



Riptide Software, Inc

• United States
• Software Development
• 1 - 100 Employee

• Consultant

  • Feb 2010 - May 2011

  In this past year, I worked with over 25 clients, managing over 50 projects. I led over 10 full-cycle implementations and worked with companies ranging from 900 users to 2 users.



Paradigm Learning

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Sales Operations

  • Apr 2008 - Feb 2010

  Certified Salesforce.com Consultant and Administrator. I have used my position to positively impact Paradigm Learning in the following ways; •Decreased our first-touch time from 4-5 days to 24-36 hours •Decreased sales cycle from 6-8 months to 4-6 months •Account Executives are now forecasting with 70% accuracy from 45% •Generated more qualified meetings with leads by identifying and tracking lead and customer trends and chararcteristics • Identified cold clients as… Show more Certified Salesforce.com Consultant and Administrator. I have used my position to positively impact Paradigm Learning in the following ways; •Decreased our first-touch time from 4-5 days to 24-36 hours •Decreased sales cycle from 6-8 months to 4-6 months •Account Executives are now forecasting with 70% accuracy from 45% •Generated more qualified meetings with leads by identifying and tracking lead and customer trends and chararcteristics • Identified cold clients as opportunities for cross-selling which lead to over $100,000 in closed sales

• Business Development Associate

  • Dec 2006 - Mar 2008

  My position as a business development associate is a marketing focused position with three primary areas; lead pre-qualification, lead nurturing, and lead identification. My responsibilities in this role included the use Salesforce.com to generate opportunities for five account executives through detailed analysis of prospects, transitioning leads from our marketing campaigns into a lead nurturing program, and the determination of target audiences to maximize the impact marketing impact and… Show more My position as a business development associate is a marketing focused position with three primary areas; lead pre-qualification, lead nurturing, and lead identification. My responsibilities in this role included the use Salesforce.com to generate opportunities for five account executives through detailed analysis of prospects, transitioning leads from our marketing campaigns into a lead nurturing program, and the determination of target audiences to maximize the impact marketing impact and results.