Experience

Medtronic

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Senior IT Business Systems Analyst

  • Feb 2022 - Present

  Consulted with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements. Delivered and managed projects assigned and worked with other stakeholders to achieve desired results. · Successfully deployed and managed an automated scheduling tool (Binocs) within the research and development lab, leading to an impressive 80% reduction in time allocated to frequent schedule adjustments. · Championed a cost-effective initiative by orchestrating the retirement of two obsolete software systems and corresponding servers, resulting in a substantial overhead cost reduction of $200K for the company. Overcame multifaceted challenges that encompassed alignment of stakeholders' perspectives and soliciting comprehensive documentation for server retirement. · Strategically architected and executed the seamless integration of Planbox, an innovative cloud-based tool, revolutionizing idea transformation into tangible business outcomes. Pioneered a transformative solution that catalyzed a remarkable surge of $2 million in annual revenue. · Engineered a transformative shift within the research and development lab through the strategic deployment of an Inventory Management System, adeptly orchestrating comprehensive asset and material tracking. Yielded extraordinary dividends with a substantial overhead cost reduction of $1 million, stemming from meticulous control over lab-held materials that were previously untracked. Show less



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Business Process Analyst

  • Jun 2021 - Dec 2021

  Led efforts to understand current workflows, identify inefficiencies or areas for improvement, and recommend solutions to enhance operational efficiency and effectiveness. Worked closely with various departments and stakeholders to gather data, analyze workflows, and document process maps and models. · Championed a seamless migration of claims team workflow from SharePoint to a cutting-edge automated platform, enabling real-time client inquiry notifications and remarkably reducing notification-related risks by an impressive 90%. · Innovated and brought to life a dynamic time entry solution through Microsoft Power Apps empowering employees, management, and stakeholders to meticulously monitor task durations, pinpointing avenues for operational refinement. Slashed task entry time by an impressive 70% compared to the prior tool, effectively eradicating the persistent errors and bugs that had long vexed users. · Pioneered impactful performance metrics, setting clear benchmarks for process excellence. Introduced dynamic project reporting frameworks encompassing deadlines, risks, achievements, and timelines. Collaborated closely with leadership to scrutinize post-implementation data, gauging the far-reaching outcomes and transformative effects. · Fostered seamless collaboration by furnishing weekly project plans to stakeholders, ensuring transparent communication throughout the testing phase. Proactively shared novel software implementations and promptly addressed any identified bugs, consistently keeping stakeholders well-informed. Skillfully incorporated stakeholder feedback to drive iterative software enhancements, affirming an agile and user-centric development approach. Show less



San Diego Gas & Electric

• United States
• Utilities
• 700 & Above Employee

• Senior Business Analyst

  • May 2020 - Jun 2021

  Worked closely with stakeholders to gather and document requirements, create business cases, and translate them into actionable plans for projects or initiatives. Analyzed processes, systems, and data to identify areas of improvement and develop strategies for enhancement. · Revitalized the monthly Excel-based KPI reporting tool through the strategic implementation of advanced functionality including IFERROR formulas, IF-THEN statements, and VLOOKUP functions. This transformation yielded a remarkable 60% reduction in the time required to complete the monthly reporting process. · Delivered comprehensive trend analysis of monthly Key Performance Indicators (KPIs) to proactively monitor and verify the timely execution of tasks across all departments. Meticulously scrutinized data to ascertain adherence to monthly Service Level Agreement (SLA) benchmarks of 90% or higher. · Engineered the development of new dashboard reports, data validation files, and models, driving efficient dashboard testing practices. Leveraged Power BI and MS Excel to meticulously track and manage KPIs for Construction, Infrastructure, and Facilities teams. · Delivered impactful financial consultancy and precision-driven performance measurement aid spanning diverse business units and departments. Leveraged insightful interviews to decode intricate business requisites, unearthing novel reporting avenues. Pioneered the identification of cutting-edge Key Performance Indicators (KPIs) and facilitated the creation of enriched reporting systems. Presented transformative outcomes to leadership with flair. Show less



LPL Financial

• Financial Services

• Performance and Data Analyst- Performance and Data Recon

  • Aug 2018 - May 2020

  Evaluated and interpreted data to assess and improve organizational performance. Gathered and analyzed financial and performance data to identify trends, patterns, and areas for improvement.· Steered a transformative initiative by leading robust data analysis to evaluate offshore performance, seamlessly translating analytical insights into compelling data visualizations using Tableau to engage stakeholders. · Employed the art of data storytelling to uncover trends in offshore performance, deftly advocating for the strategic decision to transition offshore staff away from day-to-day operations due to performance disparities effectively capturing $80K in annual overhead savings for the department.· Pioneered a dynamic partnership with the IT team to diligently monitor, assess, and rectify bugs within the financial reporting software. Demonstrated exceptional prowess by orchestrating an 80% reduction in the occurrence of software-related issues.· Played a pivotal role as a bridge between stakeholders and IT by adeptly translating business requirements and needs from non-technical stakeholders into IT language, ensuring seamless comprehension of our operational imperatives. Effectively reversed this process, translating intricate IT jargon back into terms readily understood by stakeholders without a technical background. Show less

• Senior Ops Specialist-Performance and Data Recon

  • Jan 2018 - Aug 2018

  Generated financial reports to discuss investment returns with clients and reviewed financial statements.· Achieved and sustained outstanding Service Level Agreements (SLAs) exceeding 90% for the timely completion of daily financial reporting inquiries on behalf of clients.· Conducted meticulous analysis and comprehensive review of portfolio calculations and financial statements, ensuring data accuracy for clients. Proactively identified and implemented improvements, introducing format enhancements that led to the creation of more client-friendly reports. Garnered positive feedback from advisors and clients alike, affirming the impact of the tailored reporting approach in enhancing communication and fostering transparency. Show less



State Street

• United States
• Financial Services
• 700 & Above Employee

• Collateral Management Specialist, Trade Associate 2

  • Aug 2014 - Dec 2017

  Leveraged a Bloomberg terminal to research trade information while processing and settling trades for various financial products. · Introduced and operationalized a transformative tool for capturing maturity postings and identifying missing transactions, achieving a significant 50% enhancement in the reporting of absent financial transactions associated with booked trades. · Championed the successful implementation of an innovative failed trade resolution tool, resulting in an impressive 100% on-time settlement rate for trades, aligned seamlessly with stringent Service Level Agreement (SLA) benchmarks. Show less



Fish & Richardson P.C.

• United States
• Law Practice
• 700 & Above Employee

• Legal Assistant

  • May 2011 - Jul 2014

  Assisted in scheduling appointments, managing calendars, and preparing for depositions. Managed legal files for the firm. • Created a firm wide resource still used in all Fish & Richardson P.C. offices today by constructing a manual that thoroughly explained the structure and organization of several departments at the firm. • Utilized discretion, confidentiality, and attention to detail while planning and coordinating depositions for clients and opposing counsel at the firm. Assisted in scheduling appointments, managing calendars, and preparing for depositions. Managed legal files for the firm. • Created a firm wide resource still used in all Fish & Richardson P.C. offices today by constructing a manual that thoroughly explained the structure and organization of several departments at the firm. • Utilized discretion, confidentiality, and attention to detail while planning and coordinating depositions for clients and opposing counsel at the firm.