Experience

DHL Aviation (UK) Limited

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• UK Infrastructure & Facilities Manager

  • Jun 2022 - Present

  Head of Infrastructure and Facilities for DHL Aviation. Leading the managers and teams keeping our buildings running at EMA, LHR and LTN. Head of Infrastructure and Facilities for DHL Aviation. Leading the managers and teams keeping our buildings running at EMA, LHR and LTN.



DHL Express UK

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Birmingham Service Centre Manager

  • Apr 2019 - Jun 2022

  Service Centre Manager for Birmingham, one of the largest SVCs in the UK; handling 3.1M shipments each year across 1.2M deliveries and collections.• Responsible for a yearly direct budget of £6.9m delivering against key financial targets. 2020 first full year, Operational Cost YoY – 5.1% saving, v budget 6.9% saving. Pick Up/ Delivery savings of YoY 6.4% and v Bud 4.4% respectively. 2022 currently tracking 5.7% below adjusted KPIs.• Successfully managed a structural change in the SVC through 2020 with the reduction of 2 excess supervisory heads. Yielding a total yearly saving of circa £55k.• Responsible for the management (including price negotiations) of 3rd party contractors providing materials and services to DHL. • Leading a team of 3 motivated managers and 14 supervisors, supporting internal development with a number of key promotions from the bottom line. • Successfully managing through the two of the largest detractors, BREXIT and the COVID-19 pandemic whilst maintaining service levels for our customers. 2021 – 26th in SC table versus 42nd 2020. 2022 – YTD tracking 14th.• Early electrification adopter with 10% of routes electrified with a plan for 2022 to be 49% electrified Q3 2022.



DHL Aviation (UK) Limited

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Senior Manager - Inbound Operations

  • Oct 2015 - Apr 2019

  Inbound Operations Manager at DHL's East Midlands Hub, one of the largest HUBs in DHL's global network of 220 countries and territories.- Managing a team of 300+ employees across three sub departments. - UK Imports - Mezzanine (Automated Smalls Sorter) - Offloads.- Responsible for the management of an Automated Sort System capable of handling 22k pieces per hour, upgrading to 65k pieces per hour.- Successfully handling 200k customer shipments per night with solid connectivity performance.- Proven leader with employee opinion results going forward each year with 2017 being the greatest yet.

• AM Operations Manager

  • Aug 2014 - Oct 2015

  Managing two teams at DHL's East Midlands HUB:- Day Operations - Senior Supervisor, Supervisor and 15 Operations Agents. Responsible for the recovery and set up operations of the HUB. Working alongside a country network of +40 Service Centres to ensure the timely connection of shipments. Responsible for the implementation of a number of initiatives to improve upon business efficiencies, team restructure and alignment, updated scanning processes and shipment handling SOPs. -Special Handling - Two Supervisors and 15 Special Handling Agents. DHL's Ground Handling team based at EMA offering a wide variety of services to the ad-hoc aviation cargo market. Supporting key government departments such as the Department for International Development during disaster response operations. Handling team for Formula 1 and Formula E. Managed team though a restructure to provide 7 day a week cover to the market. Won a number of short term handling contracts supporting a £1.1m revenue figure 2014/15 fiscal year.

• Infrastructure Support Manager

  • Jul 2013 - Jul 2014

  Infrastructure Support Manager for DHL Aviation UK.Implemented and managed DHL's eAWB integration with IATA and various Airline partners. Now rolled out globally with great success.Wrote, submitted and project managed a number of business cases from +£100k security upgrade to a £500k GSE replacement programme.Co-wrote the LHR HUB IT business requirements document and worked alongside EU IT to implement the changeover to SATS.

• Graduate Management Trainee

  • Sep 2011 - Jun 2013

  Graduate Management Trainee - DHL Aviation (UK) Ltd.Based in LHR working for Global Purchased Air, directly reporting to the VP. A number of projects were undertaken including: - Capacity Management and Analysis on key Region to Region Lanes.- Development of Offload Reporting Guidance that was eventually exported globally.- Project Management: Working with local H&G ops, Capacity Management, Network Management teams to improve the utilisation of commercial aviation uplift.- Analytical support to local and global managers.



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Duty Worker/ Team Administrator

  • Apr 2010 - Aug 2011



Buckinghamshire PCT

• Hospitals and Health Care
• 1 - 100 Employee

• Clinical Co-ordinator/ Administrator

  • Aug 2008 - Apr 2009



University of London Officers Training Corps

• Officer Cadet - Territorial Army

  • Sep 2006 - Sep 2008

  * Military Training Qualification 1 & 2* Competent public speaker* Excellent interpersonal communicational skills* Proficient in time management and project prioritisation* Supervised the organisation of adventure training courses for up to 5 people * Military Training Qualification 1 & 2* Competent public speaker* Excellent interpersonal communicational skills* Proficient in time management and project prioritisation* Supervised the organisation of adventure training courses for up to 5 people