Tech Manager

• Nov 2019 - Present

Guest Services Manager

• Mar 2019 - Nov 2019

Front Office Manager

• Jan 2017 - Mar 2019

Direct and oversee all hotel operations during shift to ensure guest satisfaction and safety. Conduct Briefing for all staff during Shift. Inform all staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Maintain a professional and high quality service oriented environment at all times. Manage the PM shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments. Welcoming our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy,occasionally Assisting guests with their luggage. Acting as a point of contact for our guests. coordinating and maximizing revenue with sell out efficiency. Ensure the accurate completion of the daily front office tasks in a timely fashion. Oversee preparation of daily summary reports.Working closely with the Housekeeping Department to improve guest services and foster cross departmental communication. Enforcing all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Show less

Front Office Manager

• Nov 2015 - Jan 2017

Manager on Duty Running day to day Front Office Operations Reporting to Assistant Director of Front Office. Managing Front Office Staff Handling any guest issues Responsible for Front Office budgeting, Scheduling and LMS Reporting. Conducting Candidate Interviews and Hiring. Resolving Guest Service Issues, Service Recovery Tracking. Balancing Room Inventory. Updating Incentive Programs. SALT/Loyalty Tracking, Responding to social media reviews and comments. Manager on Duty Running day to day Front Office Operations Reporting to Assistant Director of Front Office. Managing Front Office Staff Handling any guest issues Responsible for Front Office budgeting, Scheduling and LMS Reporting. Conducting Candidate Interviews and Hiring. Resolving Guest Service Issues, Service Recovery Tracking. Balancing Room Inventory. Updating Incentive Programs. SALT/Loyalty Tracking, Responding to social media reviews and comments.

Front Desk Manager

• Apr 2015 - Nov 2015

Manager on Duty Running day to day Front Office Operations. Managing Security and Bell staff Responsible for Front Office budgeting, Scheduling and LMS Reporting. Conducting Candidate Interviews and Hiring. Resolving Guest Service Issues, Service Recovery Tracking. Balancing Room Inventory. Creating Incentive Programs. SALT/Loyalty Tracking, Responding to social media reviews and comments. Conducting Monthly Front Office Meetings and Trainings. Manager on Duty Running day to day Front Office Operations. Managing Security and Bell staff Responsible for Front Office budgeting, Scheduling and LMS Reporting. Conducting Candidate Interviews and Hiring. Resolving Guest Service Issues, Service Recovery Tracking. Balancing Room Inventory. Creating Incentive Programs. SALT/Loyalty Tracking, Responding to social media reviews and comments. Conducting Monthly Front Office Meetings and Trainings.

Front Desk Agent

• Aug 2011 - Aug 2012

Assigning Rooms, Checking guests in and out, Handling Guest issues and complaints, Training new hires on proper procedure. Assigning Rooms, Checking guests in and out, Handling Guest issues and complaints, Training new hires on proper procedure.

Front Desk Agent

• 2010 - 2011

Assigning Rooms. Checking guests in and out. Handling Guest issues and complaints. Assigning rooms for housekeeping. Assigning Rooms. Checking guests in and out. Handling Guest issues and complaints. Assigning rooms for housekeeping.

Front Desk Agent

• 2009 - 2010

Assigning Rooms. Checking guests in and out. Assigning rooms for housekeeping. Assigning Rooms. Checking guests in and out. Assigning rooms for housekeeping.