Experience

CTS Computers

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Administrator

  • Apr 2018 - Present

  • Configure and deploy IT Systems including Servers (Windows 2012-19), Ubiquiti switching and routing (including wireless systems), FortiGate and SOHPOS firewalls. • Assist in network and system design discussions with Customers. • Remediate Issues in established systems and migrate to new infrastructure. • Network Analysis and Project Management. • SOP creation and implementation. • Configure and deploy IT Systems including Servers (Windows 2012-19), Ubiquiti switching and routing (including wireless systems), FortiGate and SOHPOS firewalls. • Assist in network and system design discussions with Customers. • Remediate Issues in established systems and migrate to new infrastructure. • Network Analysis and Project Management. • SOP creation and implementation.



Genpact Headstrong Capital Markets

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Tier 2 Tech

  • Mar 2014 - Oct 2016

  • Over the phone support for KRAFT Foods North America’s various systems (MS O365, MS Windows XP-2008, MAC OS 2013-2016, IOS, Android, some AS400). • Part of a team the designed and implemented plan for MS O365 Migration. • Basic Printer and Hardware support and troubleshooting. • Managed team of 10 other Technicians. • Part of team that worked with Remedy to organize and develop the ticket management system during initial launch. • End User and Tier 1 Trainer. • Dynamically respond to task load with little to no supervision. • Active Directory Administrator. Show less



Genpact

• United States
• Business Consulting and Services
• 700 & Above Employee

• Information Technology Specialist

  • Aug 2013 - Mar 2014

  • Troubleshoot and repair PC software and hardware. • Troubleshoot and install maintenance kits on MFPs. • Network troubleshooting cabling, switching, and routing. • Workstation setup and tear down for incoming and outgoing clients. • PC imaging deployment. • Active Directory Administrator. • Asset Tracker Admin. • Troubleshoot and repair PC software and hardware. • Troubleshoot and install maintenance kits on MFPs. • Network troubleshooting cabling, switching, and routing. • Workstation setup and tear down for incoming and outgoing clients. • PC imaging deployment. • Active Directory Administrator. • Asset Tracker Admin.



Clabber Girl

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Intern

  • Dec 2012 - May 2013

  IT/Admin). Help Desk duties such as initial computer and printer setup, updates, and virus removal. Provide technical support for over 25 different users. IT/Admin). Help Desk duties such as initial computer and printer setup, updates, and virus removal. Provide technical support for over 25 different users.



Big Red Liquors

• Terre Haute, Indiana, United States

• current

  • May 2009 - Nov 2012

  Key Holder. Responsible for open and closing duties such as paperwork and deposits. Manage Employees in the absence of store manager. Key Holder. Responsible for open and closing duties such as paperwork and deposits. Manage Employees in the absence of store manager.



Best Buy/ Geek Squad

• Sales Associate/ Geek Squad Agent

  • Feb 2007 - Sep 2007

  Computer retail sales. Computer repair while at the Geek Squad desks. Received training in most operating systems. Computer retail sales. Computer repair while at the Geek Squad desks. Received training in most operating systems.



Digital Audio Disc Corp

• Machine Operator

  • Oct 2003 - Nov 2005

  Operated CD/DVD packaging equipment. Operated CD/DVD packaging equipment.



Faraco’s Art Jewelry

• Assistant Manager

  • Dec 1998 - Nov 2005

  Responsible for inventory shipping and receiving, in addition to the opening or closing paperwork and deposits. Training new employees. Responsible for inventory shipping and receiving, in addition to the opening or closing paperwork and deposits. Training new employees.