Experience

Fortec Medix Supplies Limited

• Kenya
• Hospitals and Health Care
• 1 - 100 Employee

• Sales Executive

  • Mar 2022 - Present

  Sale Company Product I promote and sell Fortex medical equipment product across the country. Our product range from Renal, ICU/HDU, Radiology, Theatre, Pediatrics, Maternity and Laundry Units. Engage me for a quotation to have a chance to use Quality products that will serve your facilitate for long. Rolling out of New markets and Product Market Penetration • Creating awareness of our product to new markets • Customer retaining strategies • Maintain customer satisfactory • Promote customer experience Customer Service • Cultivating relationships with potential customers—such as prospects and leads—to build the company's clientele • Resolving customer complaints, managing customer database records, drafting status reports on customer service issues Show less



Educate!

• Uganda
• Non-profit Organizations
• 200 - 300 Employee

• Team Lead

  • Sep 2021 - Mar 2022

  • Populate weekly telemarketing production• Fair task distribution to the team• Ensure daily team’s KPIs are meet• Create and share report to the line manager• Recommend marketing strategies based on weekly findings• Great team management on a daily basis• Schedule and ensuring upskilling meetings are done• Data analysis of customer’s feedback

• Customer Care Champion/Tele sales

  • Jun 2021 - Mar 2022

  Customer Funnel Optimization• Build sustainable relationships and trust with customer accounts through open and interactive communication. Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Support in the execution of all marketing campaigns and experiments run by the business to increase conversion at every funnel stage• Document and report customer conversions at each stage of the customers’funnel.• Document learnings and recommend appropriate improvements on theengagement strategies, and marketing messages.• Providing feedback on the efficiency of the customer service process.• Have in depth product knowledge to ensure that I am able and comprehensively to respond to all customer queries and pitch all value propositions we offer in order to convert customers in every funnel stage.Inbound and outbound Calls Management• Disposition all customer inquiries, comments and complaints correctly toensure the business owner can properly analyze the data for key businessinsights• Provide accurate, valid and complete information by using the rightmethods/tools• Handle customer complaints, provide appropriate solutions and alternativeswithin the time limits; follow up to ensure resolutionSupport the Execution of the Learning and Training Strategies• Works closely with the product team to understand the products offered andhow they work to ensure you are able to fully support customers• Support in testing the platform and the curriculum content and escalates allissues and share feedback on areas of improvement.• Data Entry with 60 WPM Show less



Artcaffe Coffee and Bakery

• Restaurants
• 300 - 400 Employee

• Sales And Marketing Specialist

  • Oct 2019 - Jul 2020

  -Promoting the company's existing brands and introducing new products to the market. Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals. -Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals. -Gathering, investigating, and summarizing market data and trends to draft reports. Implementing new sales plans and advertising. -Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives. -Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities. Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks. Show less



Damge Enterprises

• Kenya

• Accountant

  • Apr 2017 - Aug 2019

  Filing of KRA Tax returns Providing support to the Accounting Department. Performing basic office tasks, such as filing, data entry, answering phones, processing the mail, etc. Handling communications with clients and vendors via phone, email, and in-person. Processing transactions, issuing checks, and updating ledgers, budgets, etc. Preparing financial reports. Assisting with audits, fact checks, and resolving discrepancies. Filing of KRA Tax returns Providing support to the Accounting Department. Performing basic office tasks, such as filing, data entry, answering phones, processing the mail, etc. Handling communications with clients and vendors via phone, email, and in-person. Processing transactions, issuing checks, and updating ledgers, budgets, etc. Preparing financial reports. Assisting with audits, fact checks, and resolving discrepancies.



Digital Divide Data (DDD)

• United States
• Professional Services
• 500 - 600 Employee

• Sysop Administrator

  • Oct 2014 - May 2016

  Provision of cloud servers: I am highly skilled in launching and provisioning of amazon servers securing network and advising on the right cloud infrastructure to use for on premises migration to cloud Customer support: Skilled in handling customer queries and responding to their needs. Monitoring: experience working with amazon cloud watch, Datadog Nagios among other tools that are used in monitoring Automation: Proficient working with Jenkins and Ansible tools to automate applications and administration of servers. Detail oriented: I value accuracy and ensure every duty I undertake pays close attention to details and captures all the valuable data in terms of cost monitoring and compilation of detailed financial reports Integrity and Discipline: High levels of integrity demonstrated in my ability to follow instructions from my superiors without question as well as handling financial information with confidentiality. Mysql Database: Creating Databases, Working with tables, Loading of excel Data into Database, Joining of tables and general work in regards to Mysql Show less