Jared M. Somerson .
Retired - Technical Support Specialist at Fort Pierce Utilities Authority- Claim this Profile
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Topline Score
Bio
Credentials
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A+
CompTIA -
Microsoft Certified Professional
Microsoft
Experience
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Fort Pierce Utilities Authority
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United States
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Utilities
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1 - 100 Employee
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Retired - Technical Support Specialist
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Nov 2003 - Jul 2015
Supporting users at a public utility that offers electric, water, wastewater, natural gas and internet services. Support networking devices, laptops, workstations, tablets, smart phones, thin clients, electronic forms, client-side applications, dispatch operations and various facilities including R/O and wastewater treatment. Troubleshooting applications, VPN and connectivity issues for approximately 300 users. Second level Helpdesk and remote assistance with documentation in ticketing… Show more Supporting users at a public utility that offers electric, water, wastewater, natural gas and internet services. Support networking devices, laptops, workstations, tablets, smart phones, thin clients, electronic forms, client-side applications, dispatch operations and various facilities including R/O and wastewater treatment. Troubleshooting applications, VPN and connectivity issues for approximately 300 users. Second level Helpdesk and remote assistance with documentation in ticketing system. Redesigned and streamlined imaging and mOS processes. Show less Supporting users at a public utility that offers electric, water, wastewater, natural gas and internet services. Support networking devices, laptops, workstations, tablets, smart phones, thin clients, electronic forms, client-side applications, dispatch operations and various facilities including R/O and wastewater treatment. Troubleshooting applications, VPN and connectivity issues for approximately 300 users. Second level Helpdesk and remote assistance with documentation in ticketing… Show more Supporting users at a public utility that offers electric, water, wastewater, natural gas and internet services. Support networking devices, laptops, workstations, tablets, smart phones, thin clients, electronic forms, client-side applications, dispatch operations and various facilities including R/O and wastewater treatment. Troubleshooting applications, VPN and connectivity issues for approximately 300 users. Second level Helpdesk and remote assistance with documentation in ticketing system. Redesigned and streamlined imaging and mOS processes. Show less
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Computer Technician
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1999 - 2003
Warranty repair and maintenance of HP/Compaq workstations, portables and servers. Solve operating system and software issues. Troubleshooting and diagnosing hardware issues on desktops, portables and servers. Manage all HP/Compaq and Dell warranty work including Enterprise. Thorough knowledge of HP’s Pay For Performance Program resulted in the highest payments and making my employer a Premier warranty provider. Repeatedly received HP’s All Star Award for top performance and customer… Show more Warranty repair and maintenance of HP/Compaq workstations, portables and servers. Solve operating system and software issues. Troubleshooting and diagnosing hardware issues on desktops, portables and servers. Manage all HP/Compaq and Dell warranty work including Enterprise. Thorough knowledge of HP’s Pay For Performance Program resulted in the highest payments and making my employer a Premier warranty provider. Repeatedly received HP’s All Star Award for top performance and customer service. Show less Warranty repair and maintenance of HP/Compaq workstations, portables and servers. Solve operating system and software issues. Troubleshooting and diagnosing hardware issues on desktops, portables and servers. Manage all HP/Compaq and Dell warranty work including Enterprise. Thorough knowledge of HP’s Pay For Performance Program resulted in the highest payments and making my employer a Premier warranty provider. Repeatedly received HP’s All Star Award for top performance and customer… Show more Warranty repair and maintenance of HP/Compaq workstations, portables and servers. Solve operating system and software issues. Troubleshooting and diagnosing hardware issues on desktops, portables and servers. Manage all HP/Compaq and Dell warranty work including Enterprise. Thorough knowledge of HP’s Pay For Performance Program resulted in the highest payments and making my employer a Premier warranty provider. Repeatedly received HP’s All Star Award for top performance and customer service. Show less
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Education
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Western New England University
Bachelor of Science in Business Administration, Business Management -
Indian River State College
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