Jared Gronning
Systems Engineer at University of Utah- Claim this Profile
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Bio
Bob Trombley
Jared Gronning and I worked together for almost a decade and we still maintain contact to this day. As a peer, Jared and I collaborated on complex projects involving the network and telecom environments. The work was made easier thanks to Jared's broad and deep understanding of both areas. His expert-level knowledge on the Avaya platform and was without compare on troubleshooting calls where he often took command of the situation. As a member of my team, Jared became a leader and was a go-to resource for the entire technology organization. An easy fit from a cultural standpoint, Jared always excelled at building relationships and quickly earned the respect of his peers through his work ethic and integrity. He mentored the more junior members of the team, was always approachable and open-minded, and displayed unflappable common sense and sound judgement. It was an absolute pleasure to work with Jared and I hope our professional paths cross once again.
Matt Williams
I have known and worked with Jared Gronning for over 15 years. During that time, I have not ever had a more dependable, hardworking, and valuable teammate. Jared is an expert in his field and knows call center technologies inside and out. He is well versed in everything from Avaya and Genesys to AWS Connect. He is also proficient in networking, compute/storage, and cloud solutions. Jared has a rare combination of skillsets. He approaches problems with an engineering mindset but also has the soft skills to build relationships and work with his operational co-workers to always get the job done. Jared is a problem solver and would be an asset to any company. I would not hesitate to work with him again. (and hope I get a chance to!)
Bob Trombley
Jared Gronning and I worked together for almost a decade and we still maintain contact to this day. As a peer, Jared and I collaborated on complex projects involving the network and telecom environments. The work was made easier thanks to Jared's broad and deep understanding of both areas. His expert-level knowledge on the Avaya platform and was without compare on troubleshooting calls where he often took command of the situation. As a member of my team, Jared became a leader and was a go-to resource for the entire technology organization. An easy fit from a cultural standpoint, Jared always excelled at building relationships and quickly earned the respect of his peers through his work ethic and integrity. He mentored the more junior members of the team, was always approachable and open-minded, and displayed unflappable common sense and sound judgement. It was an absolute pleasure to work with Jared and I hope our professional paths cross once again.
Matt Williams
I have known and worked with Jared Gronning for over 15 years. During that time, I have not ever had a more dependable, hardworking, and valuable teammate. Jared is an expert in his field and knows call center technologies inside and out. He is well versed in everything from Avaya and Genesys to AWS Connect. He is also proficient in networking, compute/storage, and cloud solutions. Jared has a rare combination of skillsets. He approaches problems with an engineering mindset but also has the soft skills to build relationships and work with his operational co-workers to always get the job done. Jared is a problem solver and would be an asset to any company. I would not hesitate to work with him again. (and hope I get a chance to!)
Bob Trombley
Jared Gronning and I worked together for almost a decade and we still maintain contact to this day. As a peer, Jared and I collaborated on complex projects involving the network and telecom environments. The work was made easier thanks to Jared's broad and deep understanding of both areas. His expert-level knowledge on the Avaya platform and was without compare on troubleshooting calls where he often took command of the situation. As a member of my team, Jared became a leader and was a go-to resource for the entire technology organization. An easy fit from a cultural standpoint, Jared always excelled at building relationships and quickly earned the respect of his peers through his work ethic and integrity. He mentored the more junior members of the team, was always approachable and open-minded, and displayed unflappable common sense and sound judgement. It was an absolute pleasure to work with Jared and I hope our professional paths cross once again.
Matt Williams
I have known and worked with Jared Gronning for over 15 years. During that time, I have not ever had a more dependable, hardworking, and valuable teammate. Jared is an expert in his field and knows call center technologies inside and out. He is well versed in everything from Avaya and Genesys to AWS Connect. He is also proficient in networking, compute/storage, and cloud solutions. Jared has a rare combination of skillsets. He approaches problems with an engineering mindset but also has the soft skills to build relationships and work with his operational co-workers to always get the job done. Jared is a problem solver and would be an asset to any company. I would not hesitate to work with him again. (and hope I get a chance to!)
Bob Trombley
Jared Gronning and I worked together for almost a decade and we still maintain contact to this day. As a peer, Jared and I collaborated on complex projects involving the network and telecom environments. The work was made easier thanks to Jared's broad and deep understanding of both areas. His expert-level knowledge on the Avaya platform and was without compare on troubleshooting calls where he often took command of the situation. As a member of my team, Jared became a leader and was a go-to resource for the entire technology organization. An easy fit from a cultural standpoint, Jared always excelled at building relationships and quickly earned the respect of his peers through his work ethic and integrity. He mentored the more junior members of the team, was always approachable and open-minded, and displayed unflappable common sense and sound judgement. It was an absolute pleasure to work with Jared and I hope our professional paths cross once again.
Matt Williams
I have known and worked with Jared Gronning for over 15 years. During that time, I have not ever had a more dependable, hardworking, and valuable teammate. Jared is an expert in his field and knows call center technologies inside and out. He is well versed in everything from Avaya and Genesys to AWS Connect. He is also proficient in networking, compute/storage, and cloud solutions. Jared has a rare combination of skillsets. He approaches problems with an engineering mindset but also has the soft skills to build relationships and work with his operational co-workers to always get the job done. Jared is a problem solver and would be an asset to any company. I would not hesitate to work with him again. (and hope I get a chance to!)
Experience
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University of Utah
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Salt Lake City, Utah, United States
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Systems Engineer
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Nov 2020 - Present
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Information Technology Telecommunications Manager
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Nov 2018 - Apr 2020
Managed the team that controlled the entire telephony environment including ACD, IVR, call recording, and surveys for a $1.5 Billion dollar publicly traded company. Managed a successful move and upgrade of the Avaya CM environment to the Avaya CM 8 suite in an Avaya ACP platform. Worked with third party vendors, business partners, and maintenance partners to provide and sustain a highly reliable enterprise level telecommunications environment. Managed the team that controlled the entire telephony environment including ACD, IVR, call recording, and surveys for a $1.5 Billion dollar publicly traded company. Managed a successful move and upgrade of the Avaya CM environment to the Avaya CM 8 suite in an Avaya ACP platform. Worked with third party vendors, business partners, and maintenance partners to provide and sustain a highly reliable enterprise level telecommunications environment.
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Sr Telecom Engineer
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Apr 2018 - Nov 2018
Supported multiple offices and bank branches through multiple Avaya ACD instances. Governed telecom environment lifecycle including business requirements and budget analysis, technology/partner selection, implementation, maintenance and upgrade path. Evaluated and recommended 3rd party applications to solve business needs. Supported multiple offices and bank branches through multiple Avaya ACD instances. Governed telecom environment lifecycle including business requirements and budget analysis, technology/partner selection, implementation, maintenance and upgrade path. Evaluated and recommended 3rd party applications to solve business needs.
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Allconnect
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United States
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Internet Publishing
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100 - 200 Employee
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Telecom Manager
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Apr 2015 - Mar 2018
Control entire telephony environment for $100 million privately-held company to ensure a highly available, toll-quality telecommunications experience. Concluded 2017 with 0 minutes of downtime while terminating 2.7 million toll-free calls (45 million minutes).Lead a team of internal and external telecommunications engineers to effectively manage telephony environment.Execute daily telecom duties and interface with business stakeholders to accomplish corporate initiatives ahead of schedule and under budget.Work with vendors, business and maintenance partners, and other third-parties to sustain an efficient, high-quality telecommunications environment. Show less
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Telecom Engineer
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Apr 2006 - Apr 2015
Conducted moves/adds/changes, created and modified call flows, and configured and maintained SIP environment, including ACME/Oracle Session Border Controllers and Avaya System and Session Manager.Governed telecom environment lifecycle including business requirement and budget analysis, technology/partner selection, implementation, maintenance and upgrade path.Maintained all existing telephony hardware/software, installed new hardware and software, and call recording application.Installed, configured and maintained third-party IVR connections and applications; routing calls through carrier applications between different sites.Set up/maintained traditional Primary Rate Interface (PRI) circuits as well as SIP trunks. Show less
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IT Helpdesk Technician
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Sep 2005 - Apr 2006
Oversaw software/hardware installation and configuration of 250 Microsoft Windows call center desktops and more than 25 administration laptops.Created users and security groups in Active Directory, resolved technical issues, and installed and configured VoIP phones.
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Community
