Experience

InsideSales

• United States
• Software Development
• 1 - 100 Employee

• Strategy Analyst

  • Jan 2020 - Aug 2021

  Provo, Utah Area ▪ Reported directly to the chief strategy officer as part of a two-person strategy team ▪ Worked on numerous cross-functional projects in finance, marketing, sales, operations, and customer success ▪ Examined each element of the customer experience during a yearlong companywide project ▪ Supported the creation of a new partner sales organization though financial modeling and strategy work ▪ Coordinated with marketing to create customer testimonials videos, case studies, and… Show more ▪ Reported directly to the chief strategy officer as part of a two-person strategy team ▪ Worked on numerous cross-functional projects in finance, marketing, sales, operations, and customer success ▪ Examined each element of the customer experience during a yearlong companywide project ▪ Supported the creation of a new partner sales organization though financial modeling and strategy work ▪ Coordinated with marketing to create customer testimonials videos, case studies, and whitepapers ▪ Managed a software product’s retirement by coordinating internal technical resources and customer communication ▪ Involved closely with fundraising and the eventual sale of the company ▪ Member of core team that met twice weekly (CEO, CFO, CSO, CLO, CMO, FP&A Director, and me) Show less



InsideSales.com

• United States
• Software Development
• 1 - 100 Employee

• Strategy Intern: Customer Success

  • May 2018 - Aug 2019

  Provo, Utah Area ▪ Developed strategies for retaining 635 accounts with an annual renewal value of $19.2 million dollars ▪ Improved internal structure for a 30-person support organization handling 700+ cases/month ▪ Oversaw data collection from 5,100 current and former clients at 3,430 unique corporations ▪ Drafted by executive team to research potential acquirers and exits for the company



Learning Through Robotics

• Business Developer

  • Jun 2017 - Apr 2018

  Provo, Utah Area ▪ Sold over $25,000 worth of robotics classes to local elementary schools ▪ Promoted robotics classes in a variety of after-school events ▪ Helped manage a team of 10+ robotics teachers



Brigham Young University

• United States
• Higher Education
• 700 & Above Employee

• Research and Teaching Assistant

  • Jan 2016 - Apr 2017

  ▪ Validated professors’ bibliographies to ensure quoted material was correctly cited ▪ Reviewed over 200 professor-submitted articles for clarity and punctuation errors ▪ Graded student papers and cataloged associated scores for approximately 200 students



LoLo's Fresh Food Warehouse

• Grocery Clerk and Pricing Employee

  • Jun 2013 - Aug 2013

  Provo, Utah Area ▪ Organized and updated price tags and associated computer records ▪ Offered customer service as a checker and on the store floor ▪ Received promotion from regular checker to pricing department within one month