Experience

Modacity

• United States
• Music
• 1 - 100 Employee

• Head of Community Success

  • Mar 2021 - Present



Cherrymoon Media

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• The Wicked Peace Band

  • Apr 2016 - Present

  Perform bass and vocal lines in live music venues, record in professional studio settings, and compose and transcribe songs. Perform bass and vocal lines in live music venues, record in professional studio settings, and compose and transcribe songs.



Modacity

• United States
• Music
• 1 - 100 Employee

• Customer Success Agent

  • Mar 2019 - Oct 2020

  Handled the majority of customer messages, filed comments (bugs, feature suggestions), managed subscriptions, managed finances (affiliate payouts, refunds, created individualized offers), performed on-boarding virtual calls, managed affiliate acquisitions (recruited affiliates, created landing pages), regularly reported customer experience to Founder and Development team. Handled the majority of customer messages, filed comments (bugs, feature suggestions), managed subscriptions, managed finances (affiliate payouts, refunds, created individualized offers), performed on-boarding virtual calls, managed affiliate acquisitions (recruited affiliates, created landing pages), regularly reported customer experience to Founder and Development team.