Experience

The Game Agency (a division of ELB Learning)

• United States
• E-Learning Providers
• 1 - 100 Employee

• Associate Project Manager

  • Mar 2022 - Present

  -Working directly with clients on project efficiencies by identifying and eliminating redundant work. -Writing process documentation for new features, and retraining coworkers of different learning styles increasing turnaround time for tasks by 75%. -Creating and maintaining a new client order process using Monday.com, incorporating automation and allowing client orders to be better tracked, creating higher visibility for all team members -Conducting QA on marketing assets and the redemption website to ensure all copy is correct and translated into 23 supported languages. -Spearheaded a new process with internal team members and clients for conducting marketing audits to ensure that all marketing collateral was implemented correctly by retailers across the globe. Created scoring criteria to better help retailers and clients understand their strengths and weaknesses and how to improve. -Fulfilling client orders allowing end customers from across the world to download and use software and games. -Creating PowerPoint templates for partner marketing communication materials. -Interpreting data to create quarterly customer reports which allow clients to forecast future projects Show less



Jb Tree Service

• United States
• Renewables & Environment
• 1 - 100 Employee

• Operations Manager

  • Jul 2020 - Mar 2022



Lionbridge

• United States
• Translation and Localization
• 700 & Above Employee

• Project Manager

  • Sep 2019 - Jul 2020

  From September 2019 to Current I worked as the project manager for a 120 person project. I owned and maintain the KPIs for the project through Azure Dev Ops (ADO) and PowerBI. While on this project I learned to coordinate with other agencies to ensure that work is completed accurately and on time. I lead scrum meetings with my team and handle all personnel related solutions. I also conversed with clients on a daily basis, handling efficiency oriented tasks and providing business critical data.

• Quality Assurance Test Manager

  • Jun 2019 - Sep 2019

  From June 2019 to September 2019 I was the test lead of a 100 person project. I oversaw all testing across 2 sites. Whilst in this position I learned how to structure an organization to ensure that maximum coverage was provided to clients. I also solidified my knowledge in PowerBI, automating the reporting process.

• Software Test Engineer

  • Feb 2019 - Jun 2019

  From December 2018 to June 2019 I was the lead of a PC gaming team. I handled creating the daily schedule, as well as gathering and reporting the results of test passes to Microsoft. While on this team, I learned how to structure a test pass, as well as write test cases to ensure that the most amount of coverage is given. While working on multiple projects I became skilled in PowerBI and Microsoft Excel, which I use to help keep a high level of visibility and organization for all members of the team. Show less

• Test Associate Lead

  • Nov 2017 - Feb 2019

  From March 2018 to August 2018, I was a lead for a QA team that specialized in detailed data collection. While working on this team, I had to perform daily tasks such as vetting data and bugs before they were sent to developers. I also developed a complete testing process, structuring it in a way that allowed anybody to pick it up within a week. From September 2018 to November 2018, I cross-trained with a bug regression and special ask team for Xbox. While on this team, I helped create a full OneNote documenting the procedures and other tasks of the team to increase the efficiency and speed at which people can be trained. Show less

• Test Associate

  • Jul 2016 - Nov 2017

  I was contracted to Microsoft as a Test Associate for Xbox. I worked on multiple projects including Xbox One Backwards compatibility. From July 2016 to September 2016, I learned the basics of QA such as writing bugs and running test passes. From September 2016 to November 2017, I worked on a bug regression team. On this team, I wrote and reviewed bugs from the Backwards Compatibility team, as well as validating all the tools used by the Backwards Compatibility team.