Jared Born

Engineer Resident 2 at Entara
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Contact Information
us****@****om
(386) 825-5501
Location
Chicago, Illinois, United States, US
Skills

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Credentials

  • ITIL Foundation v3
    ITIL
    Jun, 2018
    - Nov, 2024
  • Nationally Registered Emergency Medical Technician
    Brookhaven College
    Jun, 2012
    - Nov, 2024

Experience

  • Entara
    • Engineer Resident 2
      • Sep 2019 - Present

      O365 configuration and troubleshootingActive Directory configuration and troubleshootingUser network and VPN troubleshootingGPO creation and modificationMeraki troubleshootingPhishing analysisTroubleshooting proprietary client applicationsCreation and modification of KBs in ServiceNow and IT GlueNew user account and hardware setupAssist clients onsite on a weekly basisDevelop training materials and proceduresTrain users in the proper use of hardware… O365 configuration and troubleshootingActive Directory configuration and troubleshootingUser network and VPN troubleshootingGPO creation and modificationMeraki troubleshootingPhishing analysisTroubleshooting proprietary client applicationsCreation and modification of KBs in ServiceNow and IT GlueNew user account and hardware setupAssist clients onsite on a weekly basisDevelop training materials and proceduresTrain users in the proper use of hardware or softwareInstall and perform repairs to hardware, software, or peripheral equipment Show more Show less

  • Flexential
    • Technical Assistance Associate II
      • Jan 2017 - Sep 2019

      As a TAA II I was responsible for performing remote hands work for internal and external customers e.g rack and stack of new equipment, testing and running cable, troubleshooting faulty devices, and the timely resolution and/or escalation of customer issues. Monitoring of the Data Center security, network status, and facilities equipment. All of this while providing top-tier customer service and fostering a welcoming and engaging atmosphere for customers.

  • Acadian Ambulance
    • EMT-B
      • Feb 2016 - Jan 2017

      I worked on an Advanced Life Support ambulance with a Paramedic partner doing priority hospital-to-hospital transfers and emergency calls across North Texas. This position requires critical thinking, quick response times, efficient organizational skills, excellent time management, and a professional demeanor in a high-stress environment.

  • Wolfe Technologies & Consulting
    • Data Center Technician
      • Sep 2015 - Sep 2016

      Remote Hands support for customer engineers e.g.,VMware changes, hardware upgrades, and other network troubleshooting

  • Dominion EMS
    • EMT-B
      • Sep 2014 - Jan 2016

      Led a crew on a BLS ambulance. Facilitated patient transports and ER calls.

  • Jo-Ann Stores, LLC.
    • Fabric Specialist
      • Mar 2011 - May 2013

      Worked with guests to find the fabric they needed, how much they needed and cut it for them. I received multiple customer service awards from guests who took the time to tell a manager about my fabric knowledge and communication skills.

  • Richardson Theatre Center
    • Technician
      • Nov 2007 - Jan 2011

      I filled multiple roles, starting with production assistant and including sound design, board operation, Assistant Stage Manager, Props Master and set construction.

Education

  • Brookhaven Community College
    -
  • Cornell College
    -

Community

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