Experience

Federal Reserve Bank of Minneapolis

• United States
• Banking
• 700 & Above Employee

• Sr. Customer Support Representative - Treasury Services

  • Feb 2016 - Present

  Analyzed forms, legal documentation, financial securities, and other evidence for intermediate to complex financial transaction requests for customers Collected, analyzed, and reconciled data into accounting and technical systems Provided analytical, financial, and technical support for internal and external customers by telephone or in writing Served as a resource and subject matter expert (SME) for revising procedural documents ensuring integrity of controls, compliance, and confidentiality Performed specialized functions such as Mainframe System Maintenance for verifying and authorizing changes to financial data Supported other business functions by receiving financial requests during periods of high volume Trained and volunteered support to other staff as appropriate Achievements Redeemed over 30K US Savings Bonds equating to 12.13 transactions per day, 22% higher than the department average Executed application testing for Siebel – Treasury’s Customer Management Database Created Macros in Excel and data queries to develop Pivot Tables Appointed to the Treasury Services Communication Workgroup and Engagement Team Served on a Treasury Services Quiz team to facilitate learning and development Recognized by Senior Vice President for production efficiency



Hy-Vee, Inc.

• Retail
• 700 & Above Employee

• Coffee Shop Barista (Part-Time)

  • Jul 2018 - Present

  Provided prompt, efficient, and friendly customer service by treating the customers as the most important people in the store Smiled and greeted customers in a friendly manner within 3 seconds of entering the store or pulling up to our drive-thru service option Built positive relationships by recognizing customers by name or learning their name, creating their order, and communicating it to fellow team members Accommodated to the needs of the customer by escorting them to and securing the products they are looking for, loading or unloading heavy items, and made annotations regarding the customizations to their order Collaborated with fellow team members to ensure customer satisfaction, compliant food safety, and a positive work environment Analyzed current food supply for quality and freshness, and forecasted future product needs Maintained strict adherence to department and company guidelines and policies Completed other various tasks and special projects as required



Caribou Coffee

• United States
• Food and Beverage Services
• 700 & Above Employee

• Shift Supervisor/Store Manager/Assistant Store Manager

  • Sep 2007 - Feb 2016

  Improved customer and employee satisfaction by 12% through established monthly one-on-ones, quarterly store meetings, and annual performance reviews for my team. Educated, coached, and instructed all new team members about Caribou’s coffee, products, procedures, information systems, machines, and quality standards Supervised a store team of 12 individuals and oversaw 1 to 3 team members during scheduled shifts as the manager on duty. Recruited, interviewed and hired 6 applicants through the Virtual Edge hiring technology. Studied financial statements, drafted store trackers, assessed operational metrics, and created daily, weekly, and monthly goals to boost store sales by 10% when compared to the prior year.



Feed My Starving Children

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Team Lead (Part-Time)

  • May 2014 - Dec 2014

  Responsible for an average of 300 volunteers per day Trained and led volunteers to pack food according to proper standards Established and created an operational systems and diagrams for the implementation of an upcoming operational change. Tested and reviewed new equipment to ensure it met standards Responsible to meet FDA and OSHA requirements Responsible for an average of 300 volunteers per day Trained and led volunteers to pack food according to proper standards Established and created an operational systems and diagrams for the implementation of an upcoming operational change. Tested and reviewed new equipment to ensure it met standards Responsible to meet FDA and OSHA requirements