Jared A. Bean
Senior Field Service Representative at Silvus Technologies- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+
CompTIAFeb, 2021- Sep, 2024 -
DOD Top Secret Security / SCI Clearance
Department of Defense Central Clearance FacilityJul, 2015- Sep, 2024 -
CPR/AED and First Aid Combo Course
American Heart AssociatioApr, 2018- Sep, 2024
Experience
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Silvus Technologies
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United States
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Wireless Services
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1 - 100 Employee
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Senior Field Service Representative
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Jul 2023 - Present
- Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc. - SME on the operation and application of Silvus MANET radios and mesh networking systems and its advantages over competing technologies - Prepare and conduct product demonstrations for customer visits and equipment evaluations - Visit customer sites to provide technical support and deliver training - Troubleshoot failures and abnormal situations in the field - Collect and analyze field failures and abnormalities and provide feedback to the development team - Help design engineers reproduce and troubleshoot problems Show less
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L3Harris Technologies
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Senior Field Service Engineer
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Nov 2020 - May 2023
-Engineered and maintained critical SATCOM and line of sight data links, air traffic radios, and other systems which provided system control, C2, and information dissemination. -Installed, maintained, performed complex faut isolation, repairs on ISR C5ISR systems using multi-band line of sight, routing & switching, HAIPE encryption, MPEG full motion video, metadata handling tech. -Conducted preventive maintenance, predicted and corrected anomalies prior to catastrophic downtime. -Developed and implemented test plans to isolate anomalies to keep the equipment operational. -Interpreted complex sketches, schematics, drawings, graphs, blue prints, and wiring diagrams. -Performed installations, upgrades, demonstrations, kept logs for analysis, evaluation, trend detection. -COMSEC Responsible Officer (CRO) trained/certified. -Operated and maintained several BLOS/LOS links/technologies including but not limited to: Wideband KU/KA FDMA SATCOM, Wideband LOS X-band Common Datalink (CDL), Narrowband UHF SATCOM DAMA, INMARSAT, Iridium, BGAN, LOS UHF data, ATM, UNIX, etc. -Operated and Maintained Regional and Mobile Ground Entry Points supporting manned and unmanned Airborne ISR. Equipment included but not limited to: Fixed Site Satellite Terminals (FSST), Satellite Remote Video Terminals (SRVT), Ground Multi-band Terminals (GMT), Quad-band Large Aperture Antenna (QLAA), Predator Remote Terminal (PRT), Tactical Field Terminal (TFT), DVB-S/DVB-RCS Satellite terminals, FMV Extended Unified Relay (FEURY), Mission Control Element (MCE) shelters and Landing & Recovery Element (LRE) shelters supporting Block 10 RQ-4 Global Hawk UAV, Cisco networking equipment, KG-175/250/255, KGV-135, KIV-7M, KIV-7 HSB, RF recorders, GPS, SAT simulators, Digital Tracking Receivers, Juniper Routers, Video encoders/decoders. -Test Equipment: Spectrum analyzers, Network Analyzers, Bit Error Rate Testers, Signal Generators, Oscilloscopes, Fiber optic testers, Multi-meters, Ground testers, Power meters. Show less
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Marine Corps University
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United States
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Armed Forces
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100 - 200 Employee
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Deputy Director, Camp Lejeune Staff NCO Academy, College of Enlisted Military Education
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Apr 2018 - Nov 2020
-Supervised the daily operations of a professional military education academy of approximately 50 faculty and supporting staff and up to 360 career level military students. -Trained, mentored, and developed all faculty members and support staff to ensure that students received the highest quality education and professional development. -Supervised and participated in the development, certification, and delivery of college-level curriculum consisting of organizational leadership, interpersonal communications, professional ethics, military doctrine, and health and fitness. -Supervised the logistical and administrative functions associated with the academy to include student records, academic schedule development, annual training plans, facilities and grounds maintenance, fiscal and supply functions, support staff agenda, and A/V and IT support. -Completed effective performance-based evaluations and professional counseling for all employees. -Supported the Director in all essential duties, acted as the Director in the Director's absence, and established relationships with all employees of trust and respect. Show less
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United States Marine Corps
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United States
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Armed Forces
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700 & Above Employee
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Electronics Maintenance Supervisor
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Jul 2016 - Apr 2018
-Effectively supervised a staff of approximately 120 electronics repair personnel by implementing and enforcing company policies, protocols, work rules, and disciplinary action.-Supervised daily operations, including employee performance, preventive maintenance, and safety.-Acted as the senior subject matter expert in electronics repair and maintenance management in multiple areas of the maintenance field to include, radio systems repair, SHF/EHF terrestrial and satellite systems repair, data and telephone systems repair, micro-miniature component and circuit card repair, calibration/test/measurement/diagnostic repair, power production and HVAC systems operation and maintenance, maintenance management, shop programs, and shipping and receiving.-Closely tracked maintenance production and worked to identify and address inefficiencies in order to maximize shop performance.-Managed equipment readiness and personnel training in order to exceed organizational goals and expectations.-Established operating budgets and tracked fiscal expenditures.-Analyzed maintenance reports consisting of hundreds of work orders daily in order to establish priorities, assign work, and identify errors.-Ensured the highest levels of technical training and education.-Implemented and supervised a highly effective quality control program.-Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure all deadlines and the highest standards are achieved. Show less
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Communications and Electronics Systems Maintenance Supervisor
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Jul 2013 - Jul 2016
-Supervised all communications and electronics maintenance throughout a Marine infantry regiment.-Acted as the senior subject matter expert in electronics repair and maintenance management in multiple areas of the maintenance field to include, radio systems repair, SHF/EHF terrestrial and satellite systems repair, data and telephone systems repair, power production and HVAC systems operation and maintenance, maintenance management and programs.-Closely tracked and maintained the highest levels of equipment operational readiness in an extremely fast-paced and ever-changing environment.-Established effective logistics and supply chain management in support of the organization's high operational tempo.-Supervised and performed technical and professional training to approximately 30 employees in order to maintain proficiency and adhere to organizational core values and professional standards.-Performed routine inspections on all subordinate maintenance facilities and personnel within the organization to ensure compliance with policy, procedures, accountability of property, and proper use of fiscal resources. -Established effective professional relationships between the organization and supporting agencies in order to facilitate efficient maintenance processes. Show less
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Maintenance Supervisor
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Jul 2010 - Jul 2013
-Effectively supervised staff of approximately 100 electronics, power production, HVAC, and vehicle repair personnel by implementing and enforcing company policies, protocols, work rules, and disciplinary action.-Supervised daily operations, including employee performance, preventive maintenance, and safety.-Acted as the senior subject matter expert in electronics repair and maintenance management in multiple areas of the maintenance field to include, radio systems repair, SHF/EHF terrestrial and satellite systems repair, data and telephone systems repair, micro-miniature component and circuit card repair, calibration/test/measurement/diagnostic repair, power production and HVAC systems operation and maintenance, maintenance management, shop programs, and shipping and receiving.-Closely tracked maintenance production and worked to identify and address inefficiencies in order to maximize shop performance.-Managed equipment readiness and personnel training in order to exceed organizational goals and expectations.-Established operating budgets and tracked fiscal expenditures.-Analyzed maintenance reports consisting of hundreds of work orders daily in order to establish priorities, assign work, and identify errors.-Ensured the highest levels of technical training and education.-Implemented and supervised a highly effective quality control program.-Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure all deadlines and the highest standards are achieved. Show less
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Satellite Communications Repair Instructor, Curriculum Developer
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Jun 2007 - Jul 2010
-Trained initial entry employees on satellite communication theory, and SHF/EHF broadband satellite communications systems set-up, configuration, and operation.-Trained advanced career level employees on satellite communications systems troubleshooting and repair.-Provided in-depth instruction on RF/IF fundamentals, signal tracing, multiplexing theory, signal power amplification, cable testing and repair, system interoperability, system configuration, and RF hazards and safety measures.-Provided training and supervised the use of specialized electronic testing and diagnostic equipment to include, but not limited to, signal generators, spectrum analyzers, BIT error rate testing devices, power meters, network analyzers, multimeters, and ground testers.-Acted as the lead instructor for curriculum development and was responsible for writing and modifying programs of instruction using the systems approach to training, applicable technical publications, developing desired Knowledge, Skills, and Abilities, and learning objectives.-Executed additional responsibilities in support of the organization to include special events/volunteer coordinator. Show less
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Joint Communications Support Element
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United States
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Armed Forces
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100 - 200 Employee
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Communications Team Lead
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Jun 2004 - Jun 2007
-Led a communications team of five to fifteen employees in a variety of operating environments in support of classified military operations. -Responsible for the safety and well being of subordinate employees and their technical training. -Ensured that the team could deploy and establish a full suite of communications services for our customer base within extremely tight timelines. -Used various systems to establish a number of services to clients which included classified and unclassified data networks/internet services, VTC, and VoIP voice services up to the top-secret level, video streaming and specialized imagery services, and single-channel radio capabilities. -As the team lead, ensured the highest levels of team member personal readiness, technical training, and equipment readiness in order to deploy without warning to austere and remote areas in support of various military and government organizations. Show less
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Satellite Communications Technician
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Jan 2000 - Jun 2004
-Operated and repaired broadband, multi-channel satellite communications systems.-Used a variety of tests and diagnostic equipment and tools to identify errors, troubleshoot, fault isolate, repair, and replace system devices and parts as far down as the component level.-Initiated work orders, tracked and annotated detailed information in order to establish and submit repair cost, identify trends in defects, track labor hours, schedule preventative maintenance, and establish maintenance history.-Worked as a team to meet organizational goals.-Read, interpreted and followed all applicable technical manuals.-Followed standards and procedures to maintain a safe work environment.-Accurately read, understood, and carried out written instructions. Show less
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Radio Systems Technician
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Jul 1996 - Jan 2000
-Repaired various single-channel radio systems in the HF/VHF/UHF operating range.-Reviewed technical documentation to complete equipment maintenance and repair.-Maintained inventory of repair supplies and ordered parts as needed.-Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.-Conducted diagnostic procedures to determine the root cause of customer problems and provide accurate repair recommendations.-Implemented preventive maintenance measures to decrease emergent issues. Show less
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Education
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2020 - 2023
American Public University System
Bachelor of Applied Science - BASc, Technical Management -
2018 - 2020
American Public University System
Associate of Arts - AA, General Studies
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