Experience

28Freight

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2022 - Present

  Respond to customer and colleague emails in a timely mannerGenerate quotesAnswer customer phone callsOrder entry and maintenance in TMS system(s)Open communication with dispatchAssist in researching customer concerns and questions Provide ETA + POD information as requestedManage a set of assigned accountsAssist with the completion of account based BOLsPerform related duties as assigned by supervisorMaintain compliance with all company policies and procedures



Veloxity

• United States
• Consumer Services
• 1 - 100 Employee

• Client Relations Specialist

  • Sep 2021 - Mar 2022

  - Managing client correspondence for 20 accounts daily - Generating new leads and curating quotes for new business - Collaborating across internal departments to ensure customer requests are completed - Managing client correspondence for 20 accounts daily - Generating new leads and curating quotes for new business - Collaborating across internal departments to ensure customer requests are completed



Mass General Brigham Health Plan

• United States
• Insurance
• 200 - 300 Employee

• Customer Service Professional

  • Aug 2019 - Sep 2021

  - Providing expert customer service to 60-80 members and providers daily- Being knowledgeable about customer benefits, availability of services and claims- Delivering documentation to members and providers via fax and email - Providing expert customer service to 60-80 members and providers daily- Being knowledgeable about customer benefits, availability of services and claims- Delivering documentation to members and providers via fax and email



Old Navy

• United States
• Retail
• 700 & Above Employee

• Visual Merchandiser

  • Nov 2017 - Sep 2020

  - Promoting the image and product for the women's, men's and kids' departments- Creating visual displays and styling mannequins - Promoting the image and product for the women's, men's and kids' departments- Creating visual displays and styling mannequins



Chelmsford Pediatrics

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Assistant

  • May 2017 - Aug 2019

  - Answering 80+ phone calls and booking 20-50 appointments daily- Faxing documents, arranging meetings and communicating with doctors daily- Ensuring great patient experience - Answering 80+ phone calls and booking 20-50 appointments daily- Faxing documents, arranging meetings and communicating with doctors daily- Ensuring great patient experience



Fossil Group, Inc.

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Nov 2016 - May 2017

  - Coaching team of 15 associates on customer experience- Performing weekly store audits- Maintaining visual displays - Coaching team of 15 associates on customer experience- Performing weekly store audits- Maintaining visual displays



Aéropostale

• United States
• Retail
• 700 & Above Employee

• Sales Lead

  • Aug 2015 - Apr 2016

  - Driving sales through strategic selling culture- Mentoring staff to build strong customer relationships- Monitoring current sales, promotions and company policies- Executing company directed floor set and maintaining visual displays - Driving sales through strategic selling culture- Mentoring staff to build strong customer relationships- Monitoring current sales, promotions and company policies- Executing company directed floor set and maintaining visual displays