Experience

Valles Steamship Company, Limited

• Hong Kong
• Maritime Transportation
• 100 - 200 Employee

• Information Technology

  • Nov 2022 - Present



Vancouver Aquarium

• Canada
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• System Administrator

  • Mar 2022 - Sep 2022

  • Plans, implements, administers, enhances, and maintains local & cloud: o Infrastructure & application environments. • Disaster recovery solutions and plans. • Monitors and ensures: o Security access for systems and line of business applications are governed & audited. • Systems and the network are secure, stable, efficient, & scalable. • Provides troubleshooting and technical problem support resolution. • Works with third parties to resolve aspects such as LAN and Wide Area Network (WAN) problems. • Develops technical training materials and user help systems. • Builds and maintains strong working relationships with internal and external stakeholders. Show less



GroupHEALTH Benefit Solutions

• Canada
• Insurance
• 200 - 300 Employee

• Associate System Engineer

  • Apr 2017 - Aug 2020

  • Help manage the local Server and Network with the guidance of Senior engineers • Help manage VMware based servers • Monitor the daily support tickets and prioritize according to the set SLA • Work with a Team of IT professionals across the country • Help manage a mix of Windows and Linux virtual servers • Manage and maintain Citrix VDI thin client desktops in remote offices • Troubleshooting and escalation of support issues • Overall coordination of day-to-day IT operations at the Surrey location. Provide remote support to remote offices. • Managing and maintaining the local workstations and network • Providing workstation and network uptime SLA of 98% • Occasional evening and weekend and travel work will be required when necessary • Help with planning and supporting software and hardware upgrades • Providing telephone/technical support to administration, programming, infrastructure • Preventive maintenance; Investigation of running systems to ensure efficiency and discovery of any issues that might be occurring but has not created errors message. • Document processes and work with the team to improve. Show less



Callison China

• China
• Architecture and Planning
• 1 - 100 Employee

• Director of IT/Sr. Associate

  • Jul 2010 - Nov 2016

  • Administered 10+ physical servers, 300+ users and 400+ computers under Windows 2008 and exchange 2007 environment throughout three offices located in three different cities. • In-depth knowledge and thorough understanding on Windows system particularly Windows Server 2008 and 2003; Microsoft Desktop Operating System like Windows 10, 7, XP etc. • Supported VOIP networking telephone system like Cisco, MiTel PBX. Added new users to Cisco VOIP phones and provided maintenance on the servers and switches. • Deployed software to client workstations through SCCM server or from USB/DVD images. Daily business supporting and troubleshooting such as analyzing and repairing computer hardware, installing and deploying software, printers maintenance, backup management, meeting room preparation based on regular hours and after hours. • Create, record and follow up tickets through Remedy system and focus on customer service. • Initiated and implemented backup/restore procedures, disaster recovery plan. • Be responsible for purchasing and maintaining IT hardware and software licensing inventory. • Familiar with IT networking hardware like Cisco ASA, Cisco Router, F5, Riverbed, Cisco and HP Switches; HP and NetApp Storage Server; IBM, Lenovo, HP and DELL laptops and desktops; tablets and smartphones; HP, Xerox and Canon Printers etc. • Migrated exchange accounts from local exchange server to Microsoft Cloud server. Installed Windows 2012 server as the proxy server and installed Office 365 on client sites during the migration. After the project finished all users started to use Office 365 and the Cloud storage. • Maintained and supported video conferencing system like Polycom, LifeSize and Tandberg etc. • Managed virtual servers Microsoft HyperV servers as well as SQL, exchange, application, licensing, backup, file and printer servers. Show less



MCON Managed Services

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• System Engineer

  • Apr 2009 - Mar 2010

  • Helpdesk supported BMW 200+ users through Remedy ticketing system. • Migrated Microsoft Office as well as upgraded IBM laptop and desktop hardware • Ensure compliance with company Information Technology policy and standardizing through SLA, Change Control or SOX process. • Helpdesk supported BMW 200+ users through Remedy ticketing system. • Migrated Microsoft Office as well as upgraded IBM laptop and desktop hardware • Ensure compliance with company Information Technology policy and standardizing through SLA, Change Control or SOX process.



Anadarko Petroleum Corporation

• United States
• Oil and Gas
• 700 & Above Employee

• Information Technology Supervisor

  • Sep 1997 - Oct 2008

  • Implemented and supported Wide Area Network like Beijing-Seattle MPLS, Beijing-Houston DDN, Offshore Satellite/Microwave as well as internal office Local Area Network and wireless system. • Worked with US team making sure WAN and LAN running well. • Managed 4 branch offices. Configured hardware, software, printers and other devices as required. • Training business users on how to drive IT system and IT equipment more efficiently • Implemented and supported Wide Area Network like Beijing-Seattle MPLS, Beijing-Houston DDN, Offshore Satellite/Microwave as well as internal office Local Area Network and wireless system. • Worked with US team making sure WAN and LAN running well. • Managed 4 branch offices. Configured hardware, software, printers and other devices as required. • Training business users on how to drive IT system and IT equipment more efficiently