Jacqueline Aquino, PMP, CSM, SAFe (SA)
Director of PMO at Resy, American Express Global Dining Network- Claim this Profile
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Bio
Lourdes Marzan
I worked with Jacqueline under the same SVP but in different teams. I worked closely with her when she managed a project that I was involved in. It was a difficult project which involved various technical and business teams and required a good knowledge of the SWIFT application in order to manage the resources and priorities. Jacqueline managed the project very well and despite the challenges she faced, she was able to deliver the project in scope, on time and within budget.
Anne Oliver-Alonge
Jackie has been part of my team for more than five years now and has successfully delivered many extremely challenging projects. including large system implementations and rollouts, upgrades to existing applications, as well as many smaller initiatives. Jackie is detail oriented and proactively managers her projects. She is able to quickly assess the risk and works with the clients and technical teams to ensure the key risks are mitigated allowing the projects to be successfully delivered. Jackie enjoys a good challenge and is frequently the first person to volunteer to project manage the more difficult initiatives. Additionally, Jackie understands the business requirements and can often help design solutions to simplify the processes. She has worked closely with Sungard over the past five years and has a great deal of system and business expertise with regards to Swift processing and Reconcilations and Investgations processes and systems. Jackie is a team player and an asset to any program that requires comprehensive, clear project management and oversight.
Lourdes Marzan
I worked with Jacqueline under the same SVP but in different teams. I worked closely with her when she managed a project that I was involved in. It was a difficult project which involved various technical and business teams and required a good knowledge of the SWIFT application in order to manage the resources and priorities. Jacqueline managed the project very well and despite the challenges she faced, she was able to deliver the project in scope, on time and within budget.
Anne Oliver-Alonge
Jackie has been part of my team for more than five years now and has successfully delivered many extremely challenging projects. including large system implementations and rollouts, upgrades to existing applications, as well as many smaller initiatives. Jackie is detail oriented and proactively managers her projects. She is able to quickly assess the risk and works with the clients and technical teams to ensure the key risks are mitigated allowing the projects to be successfully delivered. Jackie enjoys a good challenge and is frequently the first person to volunteer to project manage the more difficult initiatives. Additionally, Jackie understands the business requirements and can often help design solutions to simplify the processes. She has worked closely with Sungard over the past five years and has a great deal of system and business expertise with regards to Swift processing and Reconcilations and Investgations processes and systems. Jackie is a team player and an asset to any program that requires comprehensive, clear project management and oversight.
Lourdes Marzan
I worked with Jacqueline under the same SVP but in different teams. I worked closely with her when she managed a project that I was involved in. It was a difficult project which involved various technical and business teams and required a good knowledge of the SWIFT application in order to manage the resources and priorities. Jacqueline managed the project very well and despite the challenges she faced, she was able to deliver the project in scope, on time and within budget.
Anne Oliver-Alonge
Jackie has been part of my team for more than five years now and has successfully delivered many extremely challenging projects. including large system implementations and rollouts, upgrades to existing applications, as well as many smaller initiatives. Jackie is detail oriented and proactively managers her projects. She is able to quickly assess the risk and works with the clients and technical teams to ensure the key risks are mitigated allowing the projects to be successfully delivered. Jackie enjoys a good challenge and is frequently the first person to volunteer to project manage the more difficult initiatives. Additionally, Jackie understands the business requirements and can often help design solutions to simplify the processes. She has worked closely with Sungard over the past five years and has a great deal of system and business expertise with regards to Swift processing and Reconcilations and Investgations processes and systems. Jackie is a team player and an asset to any program that requires comprehensive, clear project management and oversight.
Lourdes Marzan
I worked with Jacqueline under the same SVP but in different teams. I worked closely with her when she managed a project that I was involved in. It was a difficult project which involved various technical and business teams and required a good knowledge of the SWIFT application in order to manage the resources and priorities. Jacqueline managed the project very well and despite the challenges she faced, she was able to deliver the project in scope, on time and within budget.
Anne Oliver-Alonge
Jackie has been part of my team for more than five years now and has successfully delivered many extremely challenging projects. including large system implementations and rollouts, upgrades to existing applications, as well as many smaller initiatives. Jackie is detail oriented and proactively managers her projects. She is able to quickly assess the risk and works with the clients and technical teams to ensure the key risks are mitigated allowing the projects to be successfully delivered. Jackie enjoys a good challenge and is frequently the first person to volunteer to project manage the more difficult initiatives. Additionally, Jackie understands the business requirements and can often help design solutions to simplify the processes. She has worked closely with Sungard over the past five years and has a great deal of system and business expertise with regards to Swift processing and Reconcilations and Investgations processes and systems. Jackie is a team player and an asset to any program that requires comprehensive, clear project management and oversight.
Credentials
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American Express & Harvard People Leader Program
Harvard Business Publishing Corporate LearningDec, 2022- Nov, 2024 -
Certified ScrumMaster
Scrum AllianceDec, 2016- Nov, 2024 -
Project Management Professional - PMP
Project Management InstituteNov, 2016- Nov, 2024 -
Certified SAFe® 5 Agilist
Scaled Agile, Inc.Aug, 2021- Nov, 2024
Experience
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Resy, American Express Global Dining Network
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United States
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Internet Publishing
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1 - 100 Employee
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Director of PMO
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Nov 2021 - Present
Built the PMO organization within the Resy Engineering department from the ground up. Defined the PMO's objectives, designed the project execution strategy utilizing an Agile project management framework and established the SDLC process. Hired multi-certified, high-performing Sr. Technical Program Managers and Technical Project Managers and provide them with ongoing training and mentoring required to successfully coach teams, manage complex multi-platform projects, communicate with various stakeholders, seek continuous improvement opportunities and manage change effectively. Maintain collaborative relationships with executive leadership and various stakeholders within Resy to ensure the PMO is aligned with the goals of the organization. Regularly assess and monitor the PMO's processes and procedures to continuously identify areas of improvement and work with the PMO team to implement the changes that increase efficiency and offer the most benefit to the organization.
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LTX, A Broadridge Company
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United States
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Financial Services
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1 - 100 Employee
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Senior Director, Agile Project Management
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Dec 2020 - Nov 2021
Partnered with Engineering and Product Executives and leadership teams in developing Roadmaps, delivering high-quality, innovative software and architectural improvements, and developing high-performing Agile teams. Lead 6 Scrum and Kanban teams in the delivery of strategic and tactical technology solutions for an AI-driven, digital bond trading platform. Provided coaching and mentoring to Scrum Masters and provided organizational Agile coaching to Sales, Product, Technology teams and C-level executives, which had increased Agile concept understanding and adoption by 40%, team velocity by 30%, and team collaboration by 60%.
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Santander Bank, N.A.
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United States
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Banking
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700 & Above Employee
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Vice President Program Management
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May 2018 - Nov 2020
Managed a multi-year, multi-million dollar Enterprise Payments Hub program that supports SWIFT and Fedwire payments, as part of the strategic technology roadmap. Leading 4 project managers across 7 workstreams delivering wholesale, small business, and retail customer solutions for Operations and Product stakeholders. Acted as role model by being source of knowledge and advice, providing ongoing mentoring to project managers and transforming Waterfall teams into adopting an Agile mindset and best practices. Program comprised 100+ resources; $20M+ budget.
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E*TRADE from Morgan Stanley
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Financial Services
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700 & Above Employee
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Principal, Scrum Master, IT Project Management - PMO
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Jul 2017 - May 2018
Principal, IT Project Manager/Scrum Master Delivered strategic and tactical technology solutions across the Market Data, Reference Data and Order Routing domains. Fully transitioned 3 project teams from Waterfall to Agile project methodology adoption, increasing collaboration and communication among teams that were previously siloed. Partnered with Product and key stakeholders to ensure roadmap was aligned with business value and changing priorities. Mentored project teams and senior business leaders on nimble, effective processes that enable changing requirements, high customer satisfaction and faster time to market. Managed releases of new functionality, enhancements and production bug fixes.
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Senior Project Manager - Technology Services
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Apr 2006 - Jul 2016
(Formerly ABN AMRO) Delivered various medium to large-scale global technology projects supporting the US Dollar Clearing business. Led multiple strategic initiatives involving IntelliTRACS Reconciliations and Investigations, SWIFT messaging, Anti-Money Laundering (AML), Fircosoft sanctions screening, and large-value payment systems. Delivered highly visible application development and infrastructure projects employing full software development life cycle (SDLC) processes. (Formerly ABN AMRO) Delivered various medium to large-scale global technology projects supporting the US Dollar Clearing business. Led multiple strategic initiatives involving IntelliTRACS Reconciliations and Investigations, SWIFT messaging, Anti-Money Laundering (AML), Fircosoft sanctions screening, and large-value payment systems. Delivered highly visible application development and infrastructure projects employing full software development life cycle (SDLC) processes.
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Cowen Inc.
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United States
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Financial Services
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700 & Above Employee
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Technology Project Manager - Equity Trading Systems
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2005 - 2006
Managed 3rd party system integration projects strategically aligned with the sell-side institutional equity trading business. Delivered complex initiatives within scope, on time and within budget. Collaborated with key stakeholders and trading community. Provided timely status-reporting, ensuring issues were resolved and that proper risk mitigation controls were in place when required. Interfacing systems included Fidessa’s order management system, Raptor’s Indication of Interest application, NYFIX, NASDAQ, and ECN feeds.
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American Stock Exchange
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Financial Services
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1 - 100 Employee
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Business Systems Analyst - Market Operations
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Aug 2004 - Oct 2005
Supported electronic trading initiatives for the equity and options trading business utilizing the in-house options, ETFs, and equity trading platform. Developed detailed business specifications and functional and regression test plans and conducted QA testing. Facilitated end-user training sessions for the AMEX trading community to assist in the transition from manual and antiquated keyboard order entry processes to the utilization of the electronic options and equity order management system. Supported electronic trading initiatives for the equity and options trading business utilizing the in-house options, ETFs, and equity trading platform. Developed detailed business specifications and functional and regression test plans and conducted QA testing. Facilitated end-user training sessions for the AMEX trading community to assist in the transition from manual and antiquated keyboard order entry processes to the utilization of the electronic options and equity order management system.
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Business Systems Analyst
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2000 - 2004
(Formerly Prudential Securities) Supported retail brokerage applications on Prudential Securities' Broker systems (Branch Office Support System - BOSS 3000). Supported electronic trading projects involving equity, option, mutual fund and fixed income products. Developed detailed business specifications, issue tracking logs, functional and regression test cases and conducted QA testing. Conducted end-user training for brokers and traders to assist in the transition from the BOSS 3000 broker order entry application to a 3rd party vendor system.
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Merrill Lynch
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United States
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Financial Services
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700 & Above Employee
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MFA Analyst
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Apr 1998 - Dec 2000
Lead analyst supporting the Mutual Fund Advisory performance reporting division. Liaison between marketing department and technology teams. Responsible for ensuring accurate rate of return performance results for domestic and international mutual fund portfolios. Lead analyst supporting the Mutual Fund Advisory performance reporting division. Liaison between marketing department and technology teams. Responsible for ensuring accurate rate of return performance results for domestic and international mutual fund portfolios.
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Education
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City University of New York-College of Staten Island
Bachelor of Science, Business
Community
