Experience

Middleby Outdoor

• United States
• Manufacturing
• 100 - 200 Employee

• • Feb 2022 - Present

• • Jan 2017 - Feb 2022

• • Dec 2015 - Dec 2016

  Provide data support to all areas of the company as needed.Assist with product/part inquiries related to product specifications, timelines and status.Procure product support documentation from factories and China office personnel.Gather and analyze data from various reports using Acrobat and Excel, Word, and PowerPoint.Ensure product data is accurately and consistently maintained. Troubleshoot inconsistencies by identifying, compiling and uploading product related information and documentation. Work closely with Quality, Engineering, and factories analyzing and resolving variations exceeding tolerances.Conducts work simplification and measurement studies to assist the company and factory to operate more efficiently and effectively.Review and maintain naming conventions, classification and product status across multiple platforms.Notify applicable end-users of product status, development and technical changes.Manage product compliance certificates; assign and track certified engineering model numbers.Create and maintain Forecasting family, type and model product identifiers and groupings.Develop and maintain reports, forms, matrices, indexes, correspondence, communications,presentations and other documents.Maintain procedural knowledge as well as technical knowledge of the systems used.Support Data Control Department as needed Show less

• • Dec 2014 - Dec 2015

  Assist with product/part inquiries related to specifications, materials, images, drawings, and status.Procure product support documentation from factories and China office personnel.Gather and analyze data from various reports using Acrobat, Excel, Word and PowerPoint.Ensure product data is accurately and consistently maintained. Troubleshoot inconsistencies by identifying, compiling and uploading product related information and documentation.Review and maintain naming conventions, classification and product status across multiple platforms.Manage product compliance certificates, assign and track certified model numbers.Develop and maintain reports, forms, matrixes, indexes, correspondence, communications, presentations and other documents. Show less

• • Jun 2010 - Dec 2014

  Responsible for providing quality and efficient customer service to customers through the daily management of a team of up to 20 employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, responsible for assisting manager with development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs.



Assurant

• United States
• Insurance
• 700 & Above Employee

• Bilingual Customer Service Representative

  • Aug 2008 - Nov 2009



ACS Inc.

• Utilities
• 1 - 100 Employee

• Bilingual Customer Service Representative

  • Dec 2006 - Jul 2008



AirTran Airways

• Airlines and Aviation
• 700 & Above Employee

• Reservations Agent

  • Jun 2005 - Jul 2006

  Assisted travelers by answering questions about airline regulations, help customers make travel plans, and work with multiple computer programs to resolve problems. Additionally, could be involved in other stages of travel such as offering competitive prices, giving suggestions for accommodations and car rentals, and booking flights for travelers. Assisted travelers by answering questions about airline regulations, help customers make travel plans, and work with multiple computer programs to resolve problems. Additionally, could be involved in other stages of travel such as offering competitive prices, giving suggestions for accommodations and car rentals, and booking flights for travelers.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Logistics Specialist

  • Aug 2001 - Apr 2005