Experience

Pacific Aire

• United States
• Construction
• 1 - 100 Employee

• Technical Support Specialist

  • Sep 2020 - Present

   Provide technical support for all inhouse hardware & software concerns.  Onboarding and Offboarding of field and office staff on the server when employment status changes.  Manage and track all issued devices (iPads, iPhones, Androids etc.).  Document technical issues and their solution logs in Spiceworks ticketing system.  Address any incoming support request over the phone and in person.  Set up computer hardware, such as dual monitors, keyboards, mice, polycom phones and wireless headsets at assigned desk.  Set up microsoft accounts, email groups and assign licenses.  Able to perform with minimal oversight.  Collaborates on problem solving difficult technical related issues when necessary.  Support users in a timely manner and ensure daily operational tasks are performed efficiently.  Able to follow through with emergency measures during blackouts or inhouse network failures.  Keep track of inventory such as screen protectors, cases, cables, keyboards, mice etch. for the upkeep of tablets/cell phones and computer hardware accessories.  Assist in instructing staff in the use of standard mobile software, including applications to critical computer software.  Provide verbal or written instructions, for example how to use projectors, pair devices to TVs, how to do basic troubleshooting through their computer settings.  Do research for the purpose of finding solutions to problems that prove to be more difficult than usual.  Adapt at using Microsoft Office(Sharepoint, Outlook, Teams, Admin Center).



Bark Avenue

• United States
• 1 - 100 Employee

• Dog bather/assistant

  • Sep 2018 - Present



Bumper2Bumper

• Camarillo, California, United States

• Computer Aided Design - 3D Modeler

  • Jul 2022 - Dec 2022

  Worked on three small projects for them during this time. - Created a 2D drawing on paper as well as within Fusion 360 of part and/or Logo that was provided. - Modified and revised drawings to meet customer expectations. - Provided a 3D printed prototype of the requested designs. - Assisted in sending finalized design as a DXF file to a third-party company for cutting in specified metal. - Stayed in communication with their custom fabricator to make sure all specs were met.



Alert Communications - Legal Call, Intake and Retainer Services for Law Firms

• United States
• Legal Services
• 1 - 100 Employee

• Call Agent

  • Nov 2014 - Jun 2015

  As a Call Center Agent, I contributed to maintaining the flow of calls coming in to minimize wait periods. Clerical work, completed forms for potential clients of law firms. Dispatched emergency calls to on call doctors for several different medical facilities. Part of the quality assurance team, screened calls to assure all criteria of our company product was met. As a Call Center Agent, I contributed to maintaining the flow of calls coming in to minimize wait periods. Clerical work, completed forms for potential clients of law firms. Dispatched emergency calls to on call doctors for several different medical facilities. Part of the quality assurance team, screened calls to assure all criteria of our company product was met.