Jaquayla Spruell
LEAD CUSTOMER SUCCESS COORDINATOR at ConnectureDRX- Claim this Profile
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Topline Score
Bio
Credentials
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Medicare Supplement & Long Term Care
North Carolina Department of InsuranceJun, 2019- Oct, 2024 -
Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities
North Carolina Department of InsuranceJun, 2013- Oct, 2024 -
Non-Resident Insurance Licenses - 50 States
Department of insuranceJun, 2013- Oct, 2024
Experience
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ConnectureDRX
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United States
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Information Technology & Services
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100 - 200 Employee
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LEAD CUSTOMER SUCCESS COORDINATOR
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Sep 2016 - Present
Lead Customer Success Coordinator providing leadership to agents and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.• Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.• Given full authority and direct control over the company's largest health systems ($2.7 million in annual revenue) including decisions pertaining to managing staff, cost approval, changes in workflow process, and client relations.• Participated in the management and development of a Customer Success Team responsible for resolving customer inquiries in a timely manner.• Successfully managed the company's Retiree Transition Services consisting of two clients with over 2,000 members.
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Conduent
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Licensed Health Advocate/Lead Call Center Agent
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May 2014 - Sep 2016
• Performed needs analysis to obtain information required to make appropriate health insurance product recommendations for over 200 consumers per year.• Explained features, disadvantages and advantages of Medicare Advantage policies to promote insurance sales.• Adhered to health and prescription insurance products, delivery systems and claims systems annually.• Answered 50-75 inbound calls per week from existing and future policyholders to answer inquiries and discuss insurance options.
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Cardinal Advisors
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United States
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Insurance
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1 - 100 Employee
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Licensed Insurance Agent/Call Center Agent
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Oct 2013 - Jun 2014
Educate and help find the best solution for retirees with their health insurance needs.• Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 15%.• Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.• Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations for 30-40 consumers per week.
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Habilitation Technician II/Med-Tech
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Mar 2009 - Sep 2012
• Transported 3-4 different residents to and from appointments and other activities to encourage mobility daily.• Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.• Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.• Administer resident medications. • Transported 3-4 different residents to and from appointments and other activities to encourage mobility daily.• Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.• Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.• Administer resident medications.
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Community
