Jaquan Mitchell
Liability Adjuster at Clearcover- Claim this Profile
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Topline Score
Bio
Credentials
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Insurance Adjuster
Louisiana Department of InsuranceAug, 2016- Nov, 2024 -
Insurance Adjuster
Texas Department of InsuranceAug, 2016- Nov, 2024
Experience
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Clearcover
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United States
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Insurance
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200 - 300 Employee
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Liability Adjuster
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Jun 2022 - Present
Guide customers through the claims process, confirm coverage, determine liability, evaluates damage, and negotiate settlement of auto physical damage claims - Address customer complaints, provide appropriate solutions and alternatives, and follow up to ensure the resolution of claims issues - Monitor and manage incoming and outgoing customer interactions via email, chat, text, and phone - Contribute to process and product information in the team's Knowledge Base - Identify and assess customers' needs through relatively unstructured interaction - Build sustainable relationships and trust with customers through open and interactive communication - Keep records of customer interactions and file documents Show less
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Allstate
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United States
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Insurance
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700 & Above Employee
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First Party Medical Adjuster
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Nov 2019 - Jun 2022
Handles 1st party property claims of moderate severity and complexity as assigned Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies Explain coverage, negotiates and settles claims, and follows up with the customer on continuing treatments while delivering compassionate service that is fast, fair, and easy, to ensure customer retention Processes medical bills and recognizes medical management opportunities Assesses medical/physical condition and prior injuries of claimant, and obtains and analyzes medical bills, wage loss reviews, home service or attendant care, mileage payments, and other related claims to determine reasonableness of charges and relation of injuries to accident, and to ensure compliance with fee schedules, and detect duplicate billing Determines appropriate benefit and negotiates and settles basic and occasionally moderately complex claims, including resolution of basic and occasionally moderately complex usual and customary billings Show less
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Dropoff
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United States
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Driver
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May 2018 - Nov 2019
Ensure all pickups and deliveries made efficiently Responsible for the care, maintenance, and safe operation of vehicles and equipment, facilities, and work area Abiding by all transportation laws and maintaining a safe driving record Loading, transporting, and delivering items to clients or businesses in a safe, timely manner Providing excellent customer service, answering questions, and handling complaints from clients Ensure all pickups and deliveries made efficiently Responsible for the care, maintenance, and safe operation of vehicles and equipment, facilities, and work area Abiding by all transportation laws and maintaining a safe driving record Loading, transporting, and delivering items to clients or businesses in a safe, timely manner Providing excellent customer service, answering questions, and handling complaints from clients
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GEICO
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United States
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Insurance
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700 & Above Employee
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Liability Claims Adjuster
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Jun 2016 - Feb 2018
Investigated, evaluated, and settled claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio Adjusted reserves and provided reserve recommendations to ensure that reserve activities are with corporate policies Negotiated with customers and other insurance carriers and resolve claims Partnered with appraisers/estimators to manage vehicle repairs Developed and maintained positive working relationships with liability teammates, defense counsel; all internal and external customers Show less
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Mechanic
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Nov 2014 - Nov 2017
Supervised and performed maintenance, repair, and recovery operations on wheeled vehicles and select armored vehicles Inspected, serviced, maintained, repaired, replaced, adjusted, and test wheeled vehicles, material handling equipment systems, subsystems and components, and automotive electrical systems, including wiring harnesses and starting and charging systems Supervised and performed maintenance, repair, and recovery operations on wheeled vehicles and select armored vehicles Inspected, serviced, maintained, repaired, replaced, adjusted, and test wheeled vehicles, material handling equipment systems, subsystems and components, and automotive electrical systems, including wiring harnesses and starting and charging systems
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Ross Stores, Inc.
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United States
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Retail
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700 & Above Employee
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Loss Prevention Lead
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Jul 2015 - Jul 2017
Strategically drive my teams to meet and exceed goals Enhanced, tracked, and reported on metrics, which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner Identified market trends relating to physical security and develops action steps to assist in implementing best practices is the site Engaged, coached, trained, and influenced business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path Oversee and lead investigations of theft and fraud and conduct interviews when appropriate Incident response planning, implementation, execution, and management Effectively address loss mitigation, physical security considerations, potential and actual work place violence incidents per policy Show less
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Best Buy
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Retail
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700 & Above Employee
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Sales Associate
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Jul 2014 - Dec 2015
Consistently achieved or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business Provided an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products Worked as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room Show less
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Education
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2015 - 2017
Lone Star College
Associate's degree, Criminal Justice and Corrections -
2013 -
Francis Marion University
Sociology -
2009 - 2013
Manning High School
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2008 - 2009
Blythewood High School
Community
