Head Basketball Coach

• Aug 2016 - Present

Clerk

• Oct 2018 - Aug 2021

•Answered questions about store policies and concerns to support positive customer experiences •Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance•Educated customers on promotions to enhance sales•Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance •Checked prices for customers and processed items sold by scanning barcodes•Sustain high-level customer satisfaction rate of 90% or better by providing exceptional customer service•Training new hires•Acknowledge and greet customers

Sales Consultant

• Oct 2019 - Dec 2019

•Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas•Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases•Used consultative sales approach to understand customer needs and recommend relevant offerings•Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects•Successfully developed own sales strategy in order to manage time wisely and assist customers in higher professional courteous manner•Presented vehicle prices, interest, and payment numbers to customers provided financial advice; communicated with sales managers and finance managers in order to close deals and maintain loyal customer base•Followed up on all sales leads from a variety of sources in efforts to bring in customers•Ensured maximum profitability in each transaction by up-selling finance products•Attended training sessions that developed negotiation techniques that were utilized to increase closing sales ratio and to overcome objectives•Created and maintained excellent rapport with customers

Event Manager

• Aug 2014 - May 2018

•Provided exceptional customer service to all guests and escalated concerns where needed •Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities Set up event facilities and equipment, cleaned areas and organized supplies•Processed payments, checked tickets and directed guests to locations•Communicated product value, quality, and style to educate and entice potential customers•Provide excellent customer service•Greet and direct all guests to their assigned seating location•Respond to guests' requests for service and assistance•Effectively read and identify tickets, with understating of proper access to appropriate area