Program Ministries Assistant

• Jul 2023 - Present

Assists the Corps officers (Pastors) and staff with the administration of Corps (church) operations, functions, and duties; assists with general Corps programming; performs administrative duties; prepares statistical reports, organizes event planning and execution; initiates visitations, assists with Sunday School and Community Care Ministry and other Corps programs as needed. Plans, coordinates, and participates in outreach efforts and programs to assist individuals in the community. Provides or arranges for participant transportation to Corps sponsored services, events, and activities. Show less

Quality Assurance Analyst

• Aug 2021 - Jul 2023

• Call monitoring and providing actionable insights and coaching with the aim of improving performance; • Participate in calibration sessions and provide feedback on process improvement initiatives; • Assist with New Hire interviews and serve as SME/Assistant Trainer during Annual Enrollment ramp-up training. • Call monitoring and providing actionable insights and coaching with the aim of improving performance; • Participate in calibration sessions and provide feedback on process improvement initiatives; • Assist with New Hire interviews and serve as SME/Assistant Trainer during Annual Enrollment ramp-up training.

Loyalty Specialist, CWC (FLOW) Collections

• Jan 2021 - Aug 2021

Primary responsibility was to contact customers with overdue balances greater than 30 days to get a payment commitment through the use of retention strategies and follow-up to ensure payments are made as promised. Primary responsibility was to contact customers with overdue balances greater than 30 days to get a payment commitment through the use of retention strategies and follow-up to ensure payments are made as promised.

Snr. Advocate I, Customer Service

• Mar 2020 - Nov 2020

Primary responsibility was providing sales support and recommending the best-suited Microsoft business subscriptions to commercial customers. Primary responsibility was providing sales support and recommending the best-suited Microsoft business subscriptions to commercial customers.

Contact Center Associate

• Jan 2018 - Feb 2020

Quality Assurance Analyst

• Dec 2016 - Nov 2017

I was primarily responsible for:• Auditing calls to identify areas of service delivery that did not meet pre-established performance standards;• Conducting one-on-one and group coaching sessions that address areas of opportunity; • Providing up-training on new and revised processes in collaboration with the Trainer;• Providing structured and timely recommendations to Quality Supervisor and/or Operations Manager on ways to improve service delivery.

Customer Service Representative

• Oct 2016 - Dec 2016

Accounting/Payroll Clerk

• Jun 2014 - Oct 2016

In addition to being responsible for the trade department (ordering, selling and stock taking), I was responsible for carrying out accounting tasks as specified by the Divisional Secretary (Chief Accountant) namely: • Receiving and receipting all incomes; • Ensuring that receipts are obtained for all expenses, attached to drawn cheques and filed; • Doing entries in the cashbook, monthly reconciliations and making lodgements at the bank; • Preparing monthly financial and statistical reports; • Preparing payroll and pay workers’ salaries; • Ensuring that all statutory deductions are made and paid to the Collector of Taxes/TAJ. Show less