Experience

Ticketpro

• Canada
• Entertainment Providers
• 1 - 100 Employee

• Software Developer

  • Apr 2023 - Present



Societe Generale

• France
• Banking
• 700 & Above Employee

• Full Stack Developer

  • Sep 2022 - Apr 2023

  Part of Innovation Canada, a small internal startup that provide innovative solutions to clients. Developed an internal Concierge application from scratch to improve the new hybrid working environment. Part of Innovation Canada, a small internal startup that provide innovative solutions to clients. Developed an internal Concierge application from scratch to improve the new hybrid working environment.



Genetec

• Canada
• Software Development
• 700 & Above Employee

• System Test Specialist

  • May 2022 - Sep 2022

  - Active participation in test plans, defining and improving test strategies related to software (Security Center, Config Tool) functionalities within a multidisciplinary agile team. - Execute and report in an accurate way various test cases to help investigate and repair any found defect - Active participation in exploratory testing of Security Desk + Config Tool features. Personal Project: Integration of Security Desk in a NEC ExpressCluster environment - Active participation in test plans, defining and improving test strategies related to software (Security Center, Config Tool) functionalities within a multidisciplinary agile team. - Execute and report in an accurate way various test cases to help investigate and repair any found defect - Active participation in exploratory testing of Security Desk + Config Tool features. Personal Project: Integration of Security Desk in a NEC ExpressCluster environment



Adacel

• United States
• Aviation and Aerospace Component Manufacturing
• 200 - 300 Employee

• Desktop Support Specialist

  • May 2021 - May 2022

  - Provide support for JIRA, Confluence- Used Zoho Ticketing system

• Information Technologist

  • Jan 2021 - May 2021

  Mentored on becoming a Systems Administrator



Fujitsu Frontech North America

• United States
• Information Technology & Services
• 1 - 100 Employee

• Information Technology Support Analyst

  • Sep 2018 - Oct 2020

  Worked for the Government of Alberta - Provide quality customer support for all incoming contacts (via call, chat, email or web ticket) for IT-related issues or requests - Perform diagnostics, troubleshooting and resolution activities for incidents or requests being reported, based on knowledge articles for incident or request processing & fulfillment - Appropriate use of all tools available for resolution activities (remote take-over, knowledge base, ticketing systems, communication) - Log & categorize all contacts within an incident management (ticketing system) tool - Assign contacts that cannot be resolved on the first contact to 2nd/3rd level support teams as per the knowledge base - Collaborate with 2nd/3rd level teams as required - Ticket Follow-Up: monitor personal ticket queue daily and take appropriate action - Identify and escalate urgent / priority incidents as required - Develop knowledge and keep up to date on new processes or procedures Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • May 2018 - Sep 2018

  Apple Care Branch Provided apple care support Apple Care Branch Provided apple care support