Janus Basnov ♦️ Aristo Sourcing CSO
Chief Sales Officer * Helping Business Owners upscale their businesses with confidence at Aristo Sourcing- Claim this Profile
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English Full professional proficiency
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Danish Native or bilingual proficiency
Topline Score
Bio
Paul Tanner
Janus, enjoyed working with you during the formation of our new outsourced project. The project would not have been a success without your support and experience. Thank you and look forwards to working with you again in the future.
Robert Horner
It is a pleasure to work with Janus, his passion, dedication & commitment always shine through. He has a razor sharp focus on high quality & customer satisfaction, complimented by his attention to detail and meticulous preparation of high quality staff-work. He has a great sense of personal commitment, and takes immense pride in his work. All-in, put simply, he is a top bloke and a true asset for any organisation!
Paul Tanner
Janus, enjoyed working with you during the formation of our new outsourced project. The project would not have been a success without your support and experience. Thank you and look forwards to working with you again in the future.
Robert Horner
It is a pleasure to work with Janus, his passion, dedication & commitment always shine through. He has a razor sharp focus on high quality & customer satisfaction, complimented by his attention to detail and meticulous preparation of high quality staff-work. He has a great sense of personal commitment, and takes immense pride in his work. All-in, put simply, he is a top bloke and a true asset for any organisation!
Paul Tanner
Janus, enjoyed working with you during the formation of our new outsourced project. The project would not have been a success without your support and experience. Thank you and look forwards to working with you again in the future.
Robert Horner
It is a pleasure to work with Janus, his passion, dedication & commitment always shine through. He has a razor sharp focus on high quality & customer satisfaction, complimented by his attention to detail and meticulous preparation of high quality staff-work. He has a great sense of personal commitment, and takes immense pride in his work. All-in, put simply, he is a top bloke and a true asset for any organisation!
Paul Tanner
Janus, enjoyed working with you during the formation of our new outsourced project. The project would not have been a success without your support and experience. Thank you and look forwards to working with you again in the future.
Robert Horner
It is a pleasure to work with Janus, his passion, dedication & commitment always shine through. He has a razor sharp focus on high quality & customer satisfaction, complimented by his attention to detail and meticulous preparation of high quality staff-work. He has a great sense of personal commitment, and takes immense pride in his work. All-in, put simply, he is a top bloke and a true asset for any organisation!
Credentials
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COPC Registered Coordinator
COPC Inc.Apr, 2016- Sep, 2024
Experience
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Aristo Sourcing
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United Kingdom
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Chief Sales Officer * Helping Business Owners upscale their businesses with confidence
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Jan 2019 - Present
WE HELPED busy execs and entrepreneurs to grow their businesses through sourcing high quality, cost-effective workforce globally. → How we can help you for your business ➤➤ ✅ Save money and make more $$$ ✅ Work smart and optimize your time 📅 Book a free 30-min consultation session ➤➤ aristosourcing.com SOME LINKEDIN RECOMMENDATIONS: ✍️ "He has a razor sharp focus on high quality & customer satisfaction, complimented by his attention to detail and meticulous preparation of high quality staff-work.” FIND OUT MORE: Book a free 30-min consultation session: 📅 www.aristosourcing.com ☎ +447807161343 ✉ janus@aristosourcing.com Show less
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Mads Singers Management Consulting
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United States
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Business Consulting and Services
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1 - 100 Employee
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Chief Marketing Officer
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Oct 2018 - Present
Chief Marketing Officer * Helping execs Advance Their Careers with Confidence Company Name Mads Singers Management Consulting Dates Employed Oct 2018 – Present Employment Duration 3 yrs We made an impact – helping business leaders to advance their careers by learning the skills to manage people and their time better → How we can help you for your business ➤➤ ✅ Improve your business goals by 5x ✅ Build a sustainable company ✅ Do the work you enjoy the most ✅ Learn to delegate ✅ Know how to hire the right people for the job ✅ Become the industry expert that others look up to ✅ Obtain work/life balance Working as Chief Marketing Officer in Mads Singers Management Consulting SOME LINKEDIN RECOMMENDATIONS: ✍️ "He has a razor sharp focus on high quality & customer satisfaction, complimented by his attention to detail and meticulous preparation of high quality staff-work.” FIND OUT MORE: 📅 www.madssingers.com ☎ +447807161343 ✉ janus@madssingers.com Show less
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Concentrix
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Project Manager
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May 2017 - Sep 2018
Account crit sit recovery project - managing project recovery actions for Sofia and Manila locations across 6 language groups, supporting delivery with client interface and closing out recovery actions.Support on-site for location in Manila, and hands-on support to the Manila delivery team.
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Project Manager
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Feb 2016 - Sep 2018
• Supporting Global PE on a growing high potential account• Main focus on account strategy and transformation• Implementing innovative desktop monitoring solution to provide valuable analytical data
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Team Manager
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Nov 2013 - Feb 2016
Delivery of high visibility services that contribute significantly to achievement of customer satisfaction, Key Performance Indicators (KPI’s), Service Level’s (SL’s), cost, expense and other business objectives.- Manage daily operations (80+ people) in services support department- Develop and implement functional strategy- Implement new processes/systems- Full responsibility for customer sat and client sat- Management of Concentrix regular employees as well as contractors- Effective communication of mission, vision, values and goals- Performance management- Create business policies and operational guidelines.- Responsibility for providing direction to team employees, to positively promote employees and help drive their career aspirations Show less
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Project Manager
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Jul 2015 - Nov 2015
• Project Manage a new piece of business• Creating, updating and maintaining project plan and deliverables• Assist in recruitment process (screening and approving CVs)• Knowledge transfer• Plan and execute training and ramp up for new team• Collaborate with client to ensure smooth knowledge transfer and onboarding
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Danish & Scottish Frontline Teamleader, Xerox account
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Jan 2011 - Oct 2013
Managing a headcount of 20 employees in different Language groups/Teams.Identifying Process & Training gabs.Motivation, Coaching and general performance management.Business & Team Analysis to identify issues and opportunities.Deliver on several targets including Service level, Remote call solves, Process compliance, and customer satisfaction
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Subject Matter Expert, PartnerWorld Contact Services (contractor)
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Jun 2009 - Dec 2010
Quality monitoringTraining, internal as well as externalResponsibility of activity reportingCreating monthly sponsor reportsWork on the PWCS strategy and place the team strongly in the market (internal in Greenock and externally in EMEA/WW) Utilize Excel skills to analyze and display dataPlace PWCS in the social media sphereHelp analyzing the team structureOwnership of outbound campaignsMake sure we have good relations in all IMTs across EMEA Special close work with the Nordic IMT in trying to meet their unique needs Show less
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CSR, SME
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Apr 2007 - Dec 2009
Query handling from internal and external customersQuality measurementsTraining Coaching Creating and updating training materials Also part of PartnerWorld Contact Services CSR and SME team in this periodAdditional: In these two years I was also heavily involved in a local employee driven project called Gr££n0v8, that looked at innovative ways to run our call centre operations in a more energy efficient way, keeping us in line with the IBM global strategy to cut carbon emotions, and have a clear and responsible energy policy. Show less
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Netto
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France
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Retail Groceries
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700 & Above Employee
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1. assistant
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Aug 1999 - Apr 2007
Scheduling, ordering, manning cash register, creating displays Scheduling, ordering, manning cash register, creating displays
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Education
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1996 - 1999
Baptisternes Skoler
8.-10. klasse, General -
1996 - 1997
Danish Baptist Scouts' leadership training
Community
