Starpoint Group / Sapphire Resorts

• Jun 2023 - Present

Front End Operations Manager; Tour Desk, Gifting & Quality Assurance. Restructured team & instituted best practice policies & procedures creating cohesive work environment and ensuring accurate & unified record keeping process. Established paperless network drive & filing system to streamline extensive reporting process. Ensure front end daily business operations run consistently & smoothly. Produced daily financial/operational reports & provided to Executive Team & Starpoint Group ownership. Managed all company cash; deposits, refunds & payments. Ensured all transactions properly approved & recorded. Recruited, trained and mentored all staff - maintaining a cohesive and motivated team. Show less

Manager QA & Buy-Out Departments

• Aug 2020 - Jun 2023

Manage a team of 20 direct reports in various capacities relating to titling of deeded vacation properly and buying back. Select properties from residence to maintain control of company inventory. Perform all tasks related to advanced real estate closing of vacation ownership involving deeded property, right to use, and financed sales. Ensure an efficient flow of the processing of contracts, entity and other typical contracts and loans from the time the initial contract package is received through review, closing document preparation, closing, loan origination and final recordation. Ensure that signed contract paper work is accurate and contains all necessary information and documentation. Determine the validity of contract and closing documents in accordance with established guidelines. Conduct reviews of documents such as Trust Agreements and corporate documents to determine the individual authorities, provisions, and requirements outlined to purchase and/or encumber real estate. Review documents such as Trust Agreements and corporate documents to determine the individual authorities, provisions, and requirements outlined to purchase and/or encumber real estate. Review and audit executed real estate documentation (inclusive of cash and financed) for correctness and acceptability prior to closing. Verify the accuracy of all new owner information. Respond to internal and external requests for information regarding closing disbursement, issuance of checks, preparation of affidavits to Escrow Agent to release funds, and preparing and distributing reports to appropriate parties. Determine validity of contract and closing documents in accordance within established guidelines. Show less

Marketing Manager

• May 2018 - Sep 2021

Quality Assurance Officer

• Feb 2017 - May 2019

Quality Assurance Specialist

• Jul 2013 - Dec 2017