Experience

Diamond Art Club

• United States
• Retail Art Supplies
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2019 - Present

  • Answer Email/Chat Inquiries regarding the products we offer. • Assist customers to cancel/edit their orders and process refund/s if needed via Shopify. • Make changes with their account per customer request via Shopify. • Provide timely resolution to customers with any quality issues with the products offered. • Make follow-ups or inquiries for missing and delayed orders to the warehouse. • Provide daily report of backorders/PAST SLA orders and make sure they are shipped as scheduled. Show less



Soul QA

• United States
• IT Services and IT Consulting

• New Business Associate

  • Sep 2018 - Aug 2019

  • Develop new business via telephone and mass communication such as email media to introduce the Soul QA and identify appropriate buyers within the target market. • Follow up on leads. • Work directly with the QA Director to set up an appointment with new and prospective clients for an introduction and/or capability call. • Develop new business via telephone and mass communication such as email media to introduce the Soul QA and identify appropriate buyers within the target market. • Follow up on leads. • Work directly with the QA Director to set up an appointment with new and prospective clients for an introduction and/or capability call.



Hook QA

• New Business Associate

  • May 2017 - Aug 2018

  • Develop new business via telephone and mass communication such as email media to introduce the Hook QA and identify appropriate buyers within the target market. • Follow up on leads. • Work directly with the QA Director to set up an appointment with new and prospective clients for introduction and/or capability call. • Develop new business via telephone and mass communication such as email media to introduce the Hook QA and identify appropriate buyers within the target market. • Follow up on leads. • Work directly with the QA Director to set up an appointment with new and prospective clients for introduction and/or capability call.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2016 - Apr 2017

  - Manage large amounts of incoming calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers Show less



Stellar Global Solutions Philippines, Inc.

• Customer Service Representative

  • Apr 2015 - Nov 2015

  - Manage large amounts of incoming calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers Show less


[24]7
• Netherlands
• Advertising Services
• 1 - 100 Employee
• Tier 2 Technical Support Representative

  • Jan 2013 - Jan 2015