Experience

PGIM

• Financial Services
• 500 - 600 Employee

• Senior Human Resources Assistant

  • Jul 2022 - Present

• Human Resources Associate

  • Jan 2021 - Present

• Intern (HR Projects Assistant)

  • Mar 2020 - Dec 2020



Neyber (part of the Salary Finance family)

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Accounts Support Manager

  • Apr 2018 - Jan 2020

  - Provide administrative and analytical support to the Relationship Management team - which is the main point of contact for Neyber's clients and driving their employees' take-up of Neyber products. - Build data-driven reports that show the impact that the Relationship Managers ' activities have on Neyber's engagement metrics. - Assist the Relationship Managers in understanding the impact that their activities is having on Neyber's engagement metrics, which drives their strategic focus by providing data driven insights. Show less

• Customer Service Representative (Temporary)

  • Jun 2018 - Jul 2018

  - Responding to Customer enquires in a timely manner- Ensuring TCF guidelines are met within the FCA criteria- Adhering to the Data Protection Act 1998 when communicating with customers and ensuring that files are kept secure and protected from fraud or misuse- Ensuring reports are updated accurately throughout the day - Managing and updating customer files

• Junior Underwriter (Internship)

  • Feb 2018 - Apr 2018

  - Responsible for executing the underwriting process to assist customers who are looking for financial assistance in the form of a loan.- Analysing information from a variety of sources in line with Neyber's credit policy to determine if customers are applicable for a loan.- Managing the customer experience and assisting in the management of borrowers experiencing financial difficulties.



Funding Circle UK

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Sales Support Executive

  • Oct 2017 - Jan 2018

  - Responsible for enhancing the client experience and providing an exceptional level of professional service -Responding to inbound sales enquiries, as well as reporting and analysing trends in order to identify future improvements and opportunities to increase lead engagement. - Supporting and driving the growth of borrowing through quality interactions with clients - Responsible for enhancing the client experience and providing an exceptional level of professional service -Responding to inbound sales enquiries, as well as reporting and analysing trends in order to identify future improvements and opportunities to increase lead engagement. - Supporting and driving the growth of borrowing through quality interactions with clients



buzz

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Operations Assistant (Internship)

  • Mar 2017 - Jul 2017

  - Assisting the company’s customers and helping to resolve their enquiries. - Educating clients and helping them get the most out of the company’s service. - Helping to come up with new ways to engage users and resolve all matters that arise when having to negotiate the home moving process. - Assisting the company’s customers and helping to resolve their enquiries. - Educating clients and helping them get the most out of the company’s service. - Helping to come up with new ways to engage users and resolve all matters that arise when having to negotiate the home moving process.



University of Exeter

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Mentor

  • Aug 2014 - Jun 2015

  - Passed on knowledgeable information in regards to university life and the range of services available on campus as well as outside campus- Offered mentees guidance throughout their first year- Worked on improving confidence, interpersonal skills and leadership skills

• Exit Poll Surveyor

  • May 2015 - May 2015

  - Collected Data on the General Election for the analysis of voting behaviour- Confidently Communicated with the Public- Assisted members of the public with queries



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Christmas Customer Assistant

  • Dec 2014 - Jan 2015

  - Working effectively to reach weekly sales targets - Visual Merchandising and delivering excellent customer service - Working well under pressure both alone and in a team to meet deadlines - Working effectively to reach weekly sales targets - Visual Merchandising and delivering excellent customer service - Working well under pressure both alone and in a team to meet deadlines



L'Oréal

• France
• Personal Care Product Manufacturing
• 700 & Above Employee

• Work Experience

  • Jun 2012 - Jun 2012

  - Worked to develop both leadership and diplomacy skills. Alongside a better understanding of business politics through my 'Marketing Masterclass' at L'Oreal, where as a result of my negotiating and influencing skills my group's new product design and marketing campaign was awarded a Distinction by the panel of judges. - Worked to develop both leadership and diplomacy skills. Alongside a better understanding of business politics through my 'Marketing Masterclass' at L'Oreal, where as a result of my negotiating and influencing skills my group's new product design and marketing campaign was awarded a Distinction by the panel of judges.