Experience

Edenred Pay USA

• United States
• Financial Services
• 1 - 100 Employee

• Vendor Relations Specialist

  • Feb 2023 - Present

  • Tier 1 support for all existing client issues • Monitor incoming support request queue through phone, email, and web • Efficiently and competently troubleshoot and resolve issues in a timely manner • Provide upgrades to customers, not on the latest version • Tier 1 support for all existing client issues • Monitor incoming support request queue through phone, email, and web • Efficiently and competently troubleshoot and resolve issues in a timely manner • Provide upgrades to customers, not on the latest version



Solaire Resort

• Philippines
• Hospitality
• 700 & Above Employee

• Guest Service Officer at Sky Tower

  • Oct 2022 - Feb 2023

  • Responsible for, but not limited to ensuring that guests receive prompt and courteous service. Ensures that the highest possible level of guest satisfaction is achieved. • Directly reports to the Guest Service Supervisor on significant matters relating to guest relations and guest services; and is the Hotel’s primary public relations representative in the lobby. • Meets guests in the lobby and offers information pertaining to Hotel services and facilities for both Towers (Bay and Sky). • Ensures that VIP and special group arrangements are in order prior to their arrival (amenities, transportation, room assignment, checking in of luggage, etc.) • Assists the Reception, Concierge and other Hotel Services sections if there is a need to do so. • Provides consistently top of the line services to each of our guests and contributes to the Team towards achieving FORBES 5 star rating. • Assumes other duties assigned by Management as required. Show less



Penbrothers

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Travel Experience Associate - Hopper

  • Sep 2021 - Sep 2022

  • Help customers via chat, email and voice to ensure they have the best possible experience (most teammates tend to speak to 40+ customers every day). No scripts, human conversation only. • Work out of multiple reservation systems and a variety of internal tools and systems to assist guests with Hopper hotel bookings • Help users navigate the Hopper app, troubleshoot bugs and provide guidance on new features • Constantly prioritize and re-prioritize a high volume of incoming travel requests for hotel bookings • Provide an exceptional level of customer support to all users who reach out Show less



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Associate (Pre Opening)

  • Dec 2018 - Sep 2021

  - Attending to outbound and inbound calls, assisting guests through mobile chat, providing precise direction to guests asking for directions going to the hotel - Assisting guests in making hotel reservation through call and booking a reservation through the website - Operates telephone switchboard of Sheraton Manila Hotel. - Process requests for wake-up calls, screening calls and other requests related to placing or receiving calls. - Answer guest calls, handle complaints, guest requests, questions or concerns, handles room service orders. - Link between guests and colleagues - Reports accidents, injuries and unsafe work conditions to manager. - Operates hotel systems e.g. PABX, Opera, Guestware, Simphony. Show less



Marriott Manila

• Philippines
• Hospitality
• 100 - 200 Employee

• Concierge

  • Feb 2018 - Dec 2018

• Bellman

  • Aug 2017 - Feb 2018



Jollibee Group of Companies

• Restaurants
• 700 & Above Employee

• Crew Trainer

  • Jan 2016 - Sep 2017

• Crew Leader

  • Mar 2015 - Jan 2016

• Crew Member

  • Aug 2014 - Mar 2015