Experience

Instapay Technologies Sdn Bhd

• Malaysia
• Financial Services
• 1 - 100 Employee

• Customer Service Executive

  • Jun 2020 - Present



Scicom MSC Berhad

• Malaysia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Social Media Specialist

  • Jan 2018 - Jan 2020

  Support for social media (AU &NZ). provide social media support for Australia, New Zealand, Singapore and Malaysia via all social media sources. Meet the service level with quality assurance by supporting accurate information.

• Technical Support Executive Huawei Bangladesh

  • Feb 2016 - Dec 2017

  Provide customer technical support, Data base Management regarding customer’s quarry, likes- Customer’s personal details and product related information, type of quarry and the description of the issue with customer and the solution. Reporting on Customer satisfaction level generated with the data collected from customer. Knowledge base updating based on customer’s questionnaires. Reporting on product replacement issue to the authority, Communicating with relevant department about project development and other product related issue.



VADS Berhad

• Malaysia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer service professional

  • Oct 2014 - Oct 2015

  Handling incoming customer inquiries/ concerns, and manage referred cases with utmost professionalism and ensuring high quality Customer Service and ensuring Individual / Team KPI. Delivering excellent services and making every encounter with CELCOM a delightful experience for every customer, escalating any exceptions to the relevant departments for further advice. Keeping abets with all the latest information on the company’s product, services, marketing plans, procedures to ensure that this related information are being communicated to the customers with accuracy. Also maintaining up sell or cross sell company products and services. Overall maintaining wonderful Customer Experience for the customer.



Scicom MSC Berhad

• Malaysia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Executive Technical Support (Nokia APAC)

  • Apr 2011 - Feb 2014

  • Communicating with Nokia Customer to collect information regarding their satisfaction level and fulfill the monthly target required by Client. Customers are from Bangladesh and Sri Lankan Markets. • Update database with the information collected from Customer. There are 10 questionnaires to ask customer and need to entry in to the system provided by Client. • Tracking the score and report to Team manager daily, weekly and monthly basic. • Attending of team meeting, keeping track meeting minutes and distributing among the team member. • Organizing Team outing program and potluck events to motivated the team members from company motivational budgets. • Back up for in-bound team when crucial time comes like, high call volume or less headcount for in-bound team.



Bangladesh Betar

• Program Announcer

  • Jan 2008 - Apr 2010

  Script writing for the weekly program “Torun Kantha” and Program Announcing. This is a popular cultural program broadcast from Government Radio Station. The program has organized for the young generation to direct them the right trail of future. I was responsible to writing script, organizing other vocalist, introducing vocalist, announcing the program and representing while recording. I was instructed by Program Officer directly as well I was responsible to report before recording the program. The program was broadcasting weekly basic with one hour duration.