Experience

Archbishop Wood Catholic High School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Tech Intern

  • Aug 2022 - Present

  • Implemented master repository organizational framework to enhance performance requirements and efficiently complete required tasks • Configure hardware and software to meet network performance requirements in the most efficient way possible. • Managed system-wide operating system and software deployments monitoring any issues that arose. • Adapted role of administrative assistant to the IT director using Microsoft Teams detailing common issues for future betterment • Implemented master repository organizational framework to enhance performance requirements and efficiently complete required tasks • Configure hardware and software to meet network performance requirements in the most efficient way possible. • Managed system-wide operating system and software deployments monitoring any issues that arose. • Adapted role of administrative assistant to the IT director using Microsoft Teams detailing common issues for future betterment



Penn State University

• United States
• Higher Education
• 700 & Above Employee

• Information Technology Help Desk

  • Sep 2020 - Present

  • Conducted troubleshooting methods on IT equipment in a fastidious manner that resulted in labs functioning properly and available for students and staff • Assisted faculty with technical difficulties campus-wide through diagnostic tests • Documented all issues and generate reports using Microsoft Teams detailing common problems and error for future improvements • Conducted troubleshooting methods on IT equipment in a fastidious manner that resulted in labs functioning properly and available for students and staff • Assisted faculty with technical difficulties campus-wide through diagnostic tests • Documented all issues and generate reports using Microsoft Teams detailing common problems and error for future improvements



TJ Maxx & HomeGoods

• United States
• Retail
• 400 - 500 Employee

• Floor Associate

  • May 2020 - Present

  • Assisted management with employee conflict resolution by adding creative input to designing annual team-building workshops. • Organized floor displays and offerings, provided on-floor assistance to customers and facilitated sales • Obtained inventory from wholesale stock, providing back products to several different departments, and backed up the GM and Associate Manager in creating the conditions for success in all aspects of the store’s business. • Assisted management with employee conflict resolution by adding creative input to designing annual team-building workshops. • Organized floor displays and offerings, provided on-floor assistance to customers and facilitated sales • Obtained inventory from wholesale stock, providing back products to several different departments, and backed up the GM and Associate Manager in creating the conditions for success in all aspects of the store’s business.