Outreach Director

• Sep 2023 - Present

Food Server

• Sep 2023 - Present

Virtual Assistant

• Jan 2023 - Present

- Administration Support: Working with 5+ small business owners to support with administration tasks: calendar management, appointment scheduling, invoicing, data entry, digital file management, etc. - Clinical Support: Managing Jane app, intake support, client communication - Content and Communication Support: Social media management, client follow-up, coordinating, etc. - Administration Support: Working with 5+ small business owners to support with administration tasks: calendar management, appointment scheduling, invoicing, data entry, digital file management, etc. - Clinical Support: Managing Jane app, intake support, client communication - Content and Communication Support: Social media management, client follow-up, coordinating, etc.

Small Business Owner

• Feb 2017 - Sep 2023

- Customer Service: Providing excellent customer service to clientele with upmost care ranging from 300+ individuals - Marketing: Advertising the business and delicious desserts, while managing 2 social media outlets; creating creative content, weekly postings, product photography and social media interaction - Process Improvement: Utilizes an online order form and excel sheet systems created for improved inquiry and bookkeeping efficiency. Created a scheduled system for efficient time management and work productivity in the kitchen - Financial Management: Manages all finances by creating business plans, budgets and cost management systems to maximize the businesses’ profits. Developed an excel sheet to calculate food costing for product pricing, created 100+ invoices/estimates for clients through Square, maintains bookkeeping, handles cash transactions and utilizes Profit First for more organized money management - Baking: Performs skilled work baking, as well as creatively decorated 3000+ cakes, cupcakes, cookies and other desserts for individual clients and restaurants - Philanthropy: Conducts fundraisers twice a year to support the community and raise awareness for social injustices; organizations include: Bakers Against Racism and Second Harvest Show less

Sales Administrator

• Jan 2022 - Jan 2023

Junior Sales Administrator

• Jun 2021 - Dec 2021

Helpline & CSPS Responder Volunteer

• Jul 2021 - Mar 2022

Certified Listener Volunteer

• Feb 2021 - Oct 2021

- Emotional Intelligence: Lending an empathetic ear, friendly and self-reflective conversation to multiple individuals all over the world 4-8 hours every week via online chat, while managing and maintaining personal emotions and boundaries - Training: Completed Certified Listener’s Certificate Training learning about active listening, basics of mental health, providing support to the grieving, crisis health theory, basics of Suicidology, setting limits and boundaries, and how to support individuals through the platform Show less

Food Server

• Sep 2018 - Oct 2020

- Customer Service: Provided excellent and friendly customer service while demonstrating product knowledge and ensuring quality of food/beverages ranging from 30-100 guests per day - Sales: Managed orders and financial transactions efficiently, while upselling menu items making $1000+ in total sales per night - Training: Selected by the General Manager to train 3 new hires - Customer Service: Provided excellent and friendly customer service while demonstrating product knowledge and ensuring quality of food/beverages ranging from 30-100 guests per day - Sales: Managed orders and financial transactions efficiently, while upselling menu items making $1000+ in total sales per night - Training: Selected by the General Manager to train 3 new hires

Baker's Assistant

• Feb 2018 - Jun 2018

- Provided excellent customer service by using extensive product knowledge and handle cash transactions - Maintained the cleanliness of the store and equipment - Baked Japanese cheesecakes, cheese tarts and made bubble teas in a fast and efficient manner - Provided excellent customer service by using extensive product knowledge and handle cash transactions - Maintained the cleanliness of the store and equipment - Baked Japanese cheesecakes, cheese tarts and made bubble teas in a fast and efficient manner

Hostess/Prep Cook

• May 2017 - Mar 2018

- Customer Service: Delivered friendly and excellent customer service while managing the flow of the restaurant to ensure pleasant dining experience. Ranging from 30-100 guests per night - Administration: Handled cash transactions, phone orders/reservations and managing guest information/reservations using OpenTable, and managing inventory - Kitchen Duties: Preparation of mise en place, desserts, sauces, various meats from scratch, while ensuring cleanliness of work area and tools - Customer Service: Delivered friendly and excellent customer service while managing the flow of the restaurant to ensure pleasant dining experience. Ranging from 30-100 guests per night - Administration: Handled cash transactions, phone orders/reservations and managing guest information/reservations using OpenTable, and managing inventory - Kitchen Duties: Preparation of mise en place, desserts, sauces, various meats from scratch, while ensuring cleanliness of work area and tools

Shift Supervisor/Barista

• May 2015 - Oct 2016

- Leadership: Handled cash management which includes: bank deposits, till management, etc. Delegated roles and managed labor costs. Managed inventory, execute daily order and prepare daily food pulls - Customer Service: Provided excellent, friendly customer service, while displaying company values and upselling products - Duties: Responsible for making specialty handcrafted drinks, brewing coffee; lattes, cappuccinos, frappuccinos, etc. Maintained attractiveness of café, organizing merchandise, creating board displays - Training: Selected by Store Manager to train 2 new employees Show less

Crew Member

• Sep 2013 - Apr 2015

Take Out/Dessert Waitress

• Oct 2010 - Apr 2013