Jan Krupka
Global Threat Operations Manager at Trustwave- Claim this Profile
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Polish Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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FireEye Partner Sales Certification
FireEye, Inc.Nov, 2017- Sep, 2024 -
FireEye Systems Engineer (FSE)
FireEye, Inc.Nov, 2017- Sep, 2024 -
Palo Alto Networks ACE - PAN-OS 7.0
Palo Alto NetworksDec, 2016- Sep, 2024 -
Palo Alto Certified Network Security Engineer - PCNSE
Palo Alto NetworksApr, 2020- Sep, 2024 -
NSE 4 Network Security Professional
FortinetApr, 2018- Sep, 2024 -
NSE 5 Network Security Analyst
FortinetAug, 2018- Sep, 2024 -
NSE 7 - Network Security Architect
FortinetOct, 2018- Sep, 2024 -
NSE3 - Network Security Associate
FortinetJul, 2018- Sep, 2024 -
NSE 1 Network Security Associate
FortinetNov, 2017- Sep, 2024 -
NSE 2 Network Security Associate
FortinetNov, 2017- Sep, 2024
Experience
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Trustwave
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United States
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Computer and Network Security
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700 & Above Employee
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Global Threat Operations Manager
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Jan 2021 - Present
- Deliver quality Managed Security Services - Manage a local and distributed team of cyber security Engineers/Analysts who are responding to multiple simultaneous events and customer requests- Provide operational and process leadership to a team of experienced security professionals and engage in discussions with services stakeholders, peers, and leadership- Lead projects and initiatives revolving process automation, incident response, and security use case development- Leverage the scale of a worldwide SOC organization- Manage personnel, including scheduling, task priorities, goals, and performance and implement mechanisms to improve the execution of operational and technical tasks- Maintain operational proficiency and perform operations as required- Maintaining an inclusive environment and a culture of ownership, accountability and continuous improvement- Manage timely team communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers
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Information Security Advisor
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May 2020 - Jan 2021
- Provide a single point of contact to the account management and delivery teams for all operational security related activities for the customer account. Maintain and oversee relationships for all delivery organizations providing security support.- Manages the implementation of the Security Agreement. Proactively drives the operational compliance on the account. Provide in-house consultancy on information risk management matters and advise on the implementation of security controls on the Account.- Oversee the implementation and management of operational security activities, processes and policies as required (e.g. Security Incident Management Process).- Track and assist in the management of the resolution of reported operational security issues. Recommend actions, reviewing plans and monitoring progress of remedial actions. Manage to resolution security risks identified as a result of reviews and audits, changes in environment, changes in operating practices or processes, changes in technology etc.- On a regular basis, meet with the account team to review security status, review any risks, issues, incidents, outstanding activities, current and planned changes.- Participate in change control (review and/or approval) activities for changes that may impact the customer's security posture- Serve as a dedicated focal point for managing security or anti-virus incidents that occur in the customer's environment.- Provide security-related education to ensure security awareness and knowledge of customer applicable security policies and processes. Answers questions and concerns regarding customer applicable security policies and processes.- Ensure that opportunities to improve security are identified. Research new security technologies and practices and recommend additional security services as required.
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Senior Network Security Engineer
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May 2019 - May 2020
- Analyzing and responding to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Network Access Control (NAC) and other security threat data sources- Configuring, managing and upgrading FW, IDS, IVS, IPS, NAC, Encryption and a wide variety of other security products/appliances- Using strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems- Responding to inbound requests via phone and other electronic means for technical assistance with managed services- Responding in a timely manner (within documented SLA) to support, threat and other cases- Documenting actions in cases to effectively communicate information internally and to customers- Responding to needs and questions of customers concerning their access to network resources through their managed device.- Adhering to policies, procedures, and security practices- Resolving problems independently and understand escalation procedure
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SOC Security Engineer
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Feb 2016 - May 2019
- Analyzing and responding to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Network Access Control (NAC) and other security threat data sources- Configuring, managing and upgrading FW, IDS, IVS, IPS, NAC, Encryption and a wide variety of other security products/appliances- Using strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems- Responding to inbound requests via phone and other electronic means for technical assistance with managed services- Responding in a timely manner (within documented SLA) to support, threat and other cases- Documenting actions in cases to effectively communicate information internally and to customers- Responding to needs and questions of customers concerning their access to network resources through their managed device.- Adhering to policies, procedures, and security practices- Resolving problems independently and understand escalation procedure
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SOC Security Analyst Team Lead
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Aug 2015 - Feb 2016
- Conducting training for new employees- Assigning workload to other analysts- Analyzing firewall logs for unwarranted access and actions that areagainst company policy- Providing advice regarding troubleshooting steps orcompany procedures- Working on special projects assigned by the management- Performing regular Security Analyst duties
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SOC Security Analyst
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May 2015 - Aug 2015
- Analyzing and responding to security threats from Fortigate UTM Appliance, Antivirus, Network Access Control and other security threat data sources.- Configuring, managing, and upgrading firewalls, access points, and other equipment as needed to ensure customer PCI compliance and system functionality.- Using strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.- Responding to inbound requests via phone and other electronic means for technical assistance with managed services.- Responding in a timely manner (within documented SLA) to support, threat and other cases.- Documenting actions in cases to effectively communicate information internally and to customers.- Responding to needs and questions of customers concerning their access to network resources through their managed device.
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Guest-tek Interactive Entertainment Ltd.
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United States
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Software Development
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1 - 100 Employee
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Network Specialist
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Oct 2014 - May 2015
- Detecting and troubleshooting network issues- Keeping essential network security policies both in workplace and network configuration- Maintaining and troubleshooting UNIX based servers, mostly Redhat- Switching (WIFI, DSL, Ethernet) and routing- Evaluating equipment status and creating replacement tickets if necessary- Working with technicians dispatched onsite - providing guidance and remote support- Assisting customers' IT departments and Regional Information Technology Directors introubleshooting network infrastructure- Working with various Internet Service Providers from all over the world- Cooperating with Network Engineering, Project Management, R&D and other internal departments- Using English as primary language of work- Working in 7/24 shifts model
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Senior Network Analyst
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Sep 2013 - Oct 2014
- Operating on Linux servers- Distributing cases through helpdesk emails- Proactive monitoring of network devices- Supervising Tier 1 agents from 3 offices (Poland, Canada, Guatemala)- Supporting Tier 1 agents in particularly difficult cases- Cooperating with other departments of the company and the hotel staff to ensure the fulfillment ofexisting standards and procedures- Creating reports of network status for other departments of the company and the hotel staff- Escalating high priority cases to Network Specialists and the Team Manager- Working in 7/24 shifts model
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Junior Network Analyst
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Jun 2013 - Sep 2013
- Network connection troubleshooting via phone- Following escalation procedures and company policies- Monitoring LAN devices status- Providing technical support for hotel guests- Configuring guests equipment in order to match network requirements- Monitoring network traffic- Hotel infrastructure management (CAT5, DSL, WIFI)- Documenting issues- Using English as primary language of work- Working in 7/24 shifts model
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Education
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2007 - 2012
University of Warsaw
Business, Management, Marketing, and Related Support Services
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