JANKI PATEL

Internship Business Analysts at Andreyev Lawyers
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Contact Information
us****@****om
(386) 825-5501
Location
Blair Athol, South Australia, Australia, AU
Languages
  • English Professional working proficiency
  • Gujarati Full professional proficiency
  • Hindi Full professional proficiency

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Credentials

  • A Career Strategist's Guide to Getting a Job
    LinkedIn
    Mar, 2022
    - Nov, 2024

Experience

  • Andreyev Lawyers
    • Australia
    • Law Practice
    • 1 - 100 Employee
    • Internship Business Analysts
      • Mar 2021 - Present

      Business Process Mapping for Andreyev Lawyers  Application portal is helpful for users of Andreyev Lawyers to address their clients’ cases step by step.  I have conducted gap analysis for current and expected business requirements where I have documented high- and low-level As Is and To Be business processes.  Built, maintained relationships with partners and worked with them to optimize application.  Performed quality assurance and documented the reports. Business Process Mapping for Andreyev Lawyers  Application portal is helpful for users of Andreyev Lawyers to address their clients’ cases step by step.  I have conducted gap analysis for current and expected business requirements where I have documented high- and low-level As Is and To Be business processes.  Built, maintained relationships with partners and worked with them to optimize application.  Performed quality assurance and documented the reports.

  • Party Store, Australia
    • Adelaide, Australia
    • Customer Service Representative
      • Jul 2019 - Present

      Party Store, Australia  Communicating with various customers via incoming calls, understanding needs and providing end to end support and services.  Managing large amounts of incoming phone calls and raising and logging the issues.  Providing accurate and valid information about customer programs, promotions and helping in driving high customer retention.  Performing data entry and assisting management with monthly and weekly items stock control and order.  Negotiating price changes, maintaining and updating digital copy for customers.  Correctly processing payments and responding appropriately to customers concerns.  Taking necessary steps to meet customer needs and satisfaction.  Receiving constant positive feedback from customers for quality support. Show less

  • Jasodaba Polytechnic Institute, India
    • India
    • Associate IT Professor
      • Jun 2014 - Aug 2018

       Communicated with students, faculties and senior management and served as delegated In-Charge Department Head.  Developed IT Business Analyst course materials, curriculum and syllabus.  Assisted with training and recruitment of new lecturers, assistants and professors.  Conducted research, published papers and attended conferences.  Attended academic events and networked with other researchers and field experts.  Supervised, advised and mentored teaching assistants and graduate students.  Conducted, shortlisted, interviewed and selected students for graduate programs and participated in faculty and departmental programs. Show less

  • Graduate Business Analyst
    • India
    • Graduate Business Analyst
      • Jul 2013 - Jun 2014

       Communicated with various stakeholders and collected the business requirements.  Performed competitive analysis and market research - to provide clear, concise and reliable business and technology solutions.  Followed Agile and Scrum Methodology - documented business, functional and non-functional requirements, prepared prototypes, user stories and acceptance criteria and validated and prioritized requirements.  Liaising continuously with the development and QA team.  Performed User Acceptance Testing (UAT) to ensure requirements are being met.  Managed the full product life cycle to deliver the project on time. Show less

  • Softech-Infosys, India
    • India
    • UNIVERSITY PROJECT HIGHLIGHT
      • Feb 2013 - May 2014

      E - Transport Management System  System is helpful for the companies, who operate multiple vehicles in a day. It is a web application, through which the companies’ employees get auto allocated to their respective routes, based on their places and starting points.  I have participated from scratch till the completion of this project, where I have collected the requirements by conducting several meetings with the business clients, prepared detailed system requirements specifications and taken sign off from the client.  Coordinated with development and testing team throughout SDLC.  Performed user acceptance testing (UAT), provided demo to the business clients, gathered their early feedbacks and implemented it in further sprints. Show less

Education

  • University of South Australia
    Master of Information Technology (Enterprise Management), Information Technology
    2019 - 2021
  • SMT.S.R.Patel Engineering, India
    Bachelor of Computer Engineering, Information Technology
    2009 - 2013
  • Navitas Professionals, Australia
    Professional Year, Information Technology
    2021 -

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