Experience

NextLogic Distribution, Inc.

• Information Technology & Services
• 1 - 100 Employee

• Procurement Officer

  • Sep 2022 - Present

  * Oversee the procurement process, including sourcing, selecting vendors, and negotiating contracts to ensure optimal pricing and terms. * Collaborate with cross-functional teams to determine procurement needs, establish specifications, and review purchase requisitions. * Conduct thorough market research to identify potential suppliers, evaluate their capabilities, and assess their compliance with company standards. * Manage the end-to-end procurement cycle, from placing purchase orders to tracking deliveries and ensuring timely fulfillment of client orders. * Maintain accurate records of procurement activities, including vendor contracts, purchase orders, and invoices. * Monitor inventory levels and proactively address any potential supply chain issues, ensuring uninterrupted operations. * Identify cost-saving opportunities through strategic sourcing initiatives and negotiate favorable terms with suppliers. * Foster and maintain strong relationships with vendors, ensuring high-quality products and services are consistently delivered. * Collaborate with the finance department to reconcile invoices, resolve discrepancies, and ensure accurate payment processing. Show less



Ethiimo Builds Canada

• Virtual Assistant

  • Aug 2021 - Jul 2022

  I have experience working as a virtual assistant for Ethiimo Builds Canada, providing administrative support for their Shopify store. In this role, I have managed various aspects of the online store to ensure smooth operations and customer satisfaction. My responsibilities include product management, where I handle tasks such as adding new products, updating product information, and ensuring accurate inventory levels. I also handle order fulfillment, ensuring that orders are processed promptly and accurately, and coordinating with shipping providers to ensure timely delivery. As part of my role, I have been responsible for customer support, addressing any concerns or inquiries that customers may have through email communication. I strive to provide prompt and helpful responses to ensure a positive customer experience. Additionally, I take care of website maintenance tasks to keep the Shopify store running smoothly. This involves regular checks on the website, updating plugins or themes to ensure functionality and aesthetics, and optimizing site performance. I also prioritize site security to protect customer information and maintain a safe online environment. Overall, as a virtual assistant for Ethiimo Builds Canada, I have been instrumental in supporting their Shopify store's daily operations, ensuring efficient product management, seamless order fulfillment, responsive customer support, and maintaining a well-optimized and secure website. Show less



Shopify

• Canada
• Software Development
• 700 & Above Employee

• Merchant Support Advisor

  • May 2019 - Aug 2021

  As a Merchant Support Advisor at Shopify, I provided comprehensive assistance and support to business clients through various channels including email, chat, and phone. My role involved troubleshooting and resolving a wide range of issues related to the Shopify platform, ensuring that clients could efficiently manage their online stores and maximize their business potential. Responsibilities: * Responded to customer inquiries and issues promptly and professionally, delivering exceptional customer service. * Assisted clients in resolving problems related to integrating third-party apps into their Shopify stores, ensuring smooth functionality and optimal performance. * Addressed website and front store issues, troubleshooting and offering guidance on technical matters such as theme customization, HTML/CSS adjustments, and layout improvements. * Guided clients through setting up and configuring their shipping settings, including shipping rates, fulfillment options, and carrier integrations. * Assisted with domain-related issues, such as domain transfers, DNS configurations, and SSL certificate installations, to ensure seamless online presence. * Conducted thorough investigations to identify and resolve product tagging issues, ensuring accurate categorization and organization within the Shopify admin. * Collaborated with cross-functional teams to escalate and resolve complex technical issues when necessary. * Maintained detailed and accurate records of customer interactions and resolutions using internal systems and tools. This experience demonstrates my expertise in providing technical support, troubleshooting, and resolving issues within the Shopify platform. It showcases my ability to assist business clients effectively, enhance their Shopify experience, and contribute to their overall success. Show less



Ring

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Support Specialist

  • Mar 2017 - Jan 2019

  * Provided exceptional technical support to customers regarding home security cameras from Ring. * Conducted troubleshooting and problem-solving sessions to resolve customer issues effectively and efficiently. * Demonstrated strong knowledge of Ring's product line and their functionalities to guide customers in setting up and using their home security cameras. * Assisted customers in configuring camera settings, resolving connectivity issues, and troubleshooting software or hardware problems. * Utilized excellent communication skills to explain technical concepts in a clear and concise manner to customers with varying technical expertise. * Maintained accurate documentation of customer interactions and solutions provided using internal ticketing systems. * Collaborated with cross-functional teams to escalate complex technical issues and ensure prompt resolution. * Consistently achieved high customer satisfaction ratings through attentive and personalized support. * Adapted to changing technology and product updates through regular training and self-study to stay up-to-date with the latest developments in home security cameras. Show less