Janiva Cifuentes-Hiss (she/her/ella)

Director of Strategic Partnerships at Arcos Learning Abroad
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Location
Costa Rica, CR

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Experience

    • United States
    • Higher Education
    • 1 - 100 Employee
    • Director of Strategic Partnerships
      • Jun 2023 - Present
    • Program Manager
      • Sep 2022 - Jun 2023

      Facilitate goal-setting, strategic planning, and implementation of education, sustainable development and social impact projects Partner with Matapalo public school to create English immersion and after-school enrichment programs Support nursery and reforestation project resulting in 700 native and tropical fruit trees planted Secure corporate sponsorship to fund infrastructure improvements and programs for community-led development projects Develop volunteer recruiting strategy resulting in 25% increase in quarterly applications Show less

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • DEI Partner Program Manager
      • Apr 2021 - Jul 2022

      Spearhead onboarding, support, and engagement by developing a deep understanding of the customer journey, needs and aspirations Develop authentic relationships with partners to increaes engagement on the platform Lead engagement and communications strategy to drive product adoption and customer satisfaction Document platform bugs/issues and report to development team Liaison between customers and senior leadership, product, and development teams Onboard and train partners on SaaS tools on DEI recruiting platform which became the Gold Winner of the Anthem Award for Best DEI Product Work directly with product design and development teams to identify pain points, develop new solutions, and communicate feature updates to clients and leads Drive participant engagement through surveys, focus groups, onboarding webinars, email campaigns Collaborate with design team to produce high-quality multimedia sales, onboarding and training assets Execute marketing strategy for corporate DEI events including Crown Our Prince and Black Music Month Proud to contribute to the internationally-acclaimed firm and the Gold Winner of the Inaugural Anthem Awards for Diversity, Equity & Inclusion Service Show less

    • Co-Founder
      • Mar 2017 - Dec 2021

      Direct innovative Project-Based school inspired by Montessori, Reggio Emilia, Democratic Free School Incorporate evidence-based strategies, environmental education and social-emotional learning Train teachers and parents in evidence-based learning strategies and Non-Violent Communication Founded Kidtopia Day Camp providing high-quality bilingual childcare Direct innovative Project-Based school inspired by Montessori, Reggio Emilia, Democratic Free School Incorporate evidence-based strategies, environmental education and social-emotional learning Train teachers and parents in evidence-based learning strategies and Non-Violent Communication Founded Kidtopia Day Camp providing high-quality bilingual childcare

    • Costa Rica
    • Advertising Services
    • 1 - 100 Employee
    • Creative Director
      • Sep 2020 - Apr 2021

      Lead post-sales team including client brand story, persona/avatar process to design customized marketing strategies for clients resulting in 12% increase in retainer salesCollaborate with designers, developers, and writers to provide exceptional multimedia deliverables Guide design team to deliver outstanding assets including video, social media, sales decks, and graphicsEdit time-sensitive corporate communications, social media copy, feature articles, ads, and press releases

    • Digital Strategist & Writer
      • Apr 2020 - Sep 2020

      Pitch, research, write, assign and/or edit original feature articles for SEO (B2B and B2C content)Conduct on-camera interviews with industry experts and influencers for Q&As and reported piecesDesign marketing campaigns, write email nurture sequences, website landing pages, and social media copy

    • United States
    • Higher Education
    • 1 - 100 Employee
    • Director
      • May 2007 - Mar 2020

      Direct international learning programs for thousands of high school and university students Write feature articles for SEO, website copy, presentations, social media campaigns, and program pitches Lead social media strategy to become #1 ranked study abroad program on StudyAbroad101, StudentUniverse and GoAbroad, 9.73 GoOverSeas rating. Recruit, interview, train, and manage in-country staff of 10, 12 university faculty, and over 60 host families Spearhead marketing, sales, and partnerships including site visits, fairs, and presentations Show less

    • Education Administration Programs
    • 1 - 100 Employee
    • Trip Leader, Central and South America, East Africa, India
      • Sep 2007 - Dec 2011

      (India, Tanzania, Kenya, Costa Rica, Honduras, Guatemala, Argentina, Ecuador, Peru) Lead consciousness-raising gap year programs exploring grassroots solutions to global crises (India, Tanzania, Kenya, Costa Rica, Honduras, Guatemala, Argentina, Ecuador, Peru) Lead consciousness-raising gap year programs exploring grassroots solutions to global crises

    • United States
    • Telecommunications
    • Video Editor
      • May 2009 - Jan 2010

Education

  • Pomona College
    Bachelor of Arts - BA, Latin American Studies
    2001 - 2005
  • · Faucett Fellow in Latin American Studies

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